at Robert Half in Mount Prospect, Illinois, United States
Job Description
Description
We are seeking a dedicated Desktop Support Analyst to join our team in the manufacturing industry. The role is based in MOUNT PROSPECT, Illinois, and involves addressing the IT needs of the office and being part of a global team. This role offers a short-term contract employment opportunity.
Responsibilities:
- Manage IT needs for the Mount Prospect office, providing support for both in-person and remote users.
- Communicate effectively with clients, addressing their needs and resolving their issues promptly.
- Utilize experience in imaging machines, particularly Dell, to maintain and troubleshoot desktop hardware.
- Assist with basic connectivity issues, enabling smooth operations in a multi-domain environment.
- Serve as a primary contact for technical issues, providing timely and effective solutions.
- Utilize knowledge and experience with SCCM, Microsoft Office 365, and Active Directory to manage and troubleshoot systems.
- Provision accounts, ensuring all necessary access and permissions are granted appropriately.
- Perform basic network troubleshooting to maintain connectivity and reduce downtime.
- Provide superior customer service, always maintaining professionalism and patience at all times.
- Leverage foundational knowledge in systems administration to ensure optimal system performance.
Requirements – Proficient in Desktop Imaging and Computer Imaging – Strong skills in Desktop Support, including Remote Desktop Support – Excellent knowledge of Microsoft Office 365 – Familiarity with Desktop Hardware and Computer Hardware – Experience with Microsoft SCCM and Active Directory – Ability to perform Basic Network Troubleshooting and resolve Connectivity Issues – Exceptional Customer Service skills with a focus on providing Superior Customer Service – Ability to work effectively both independently and as part of a team – Strong problem-solving skills and attention to detail – Excellent communication and interpersonal skills – Ability to handle multiple tasks and prioritize effectively – Willingness to continually update knowledge and skills. Technology Doesn’t Change the World, People Do.®Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
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