Help Desk Technician

at Robert Half in Chicago, Illinois, United States

Job Description

Description

We’re looking for a talented individual to be the first line of defense for our client’s internal users’ technical needs! You’ll provide prompt and professional technical support, tackling a variety of user inquiries and troubleshooting common issues.

Responsibilities:

+ Respond to user inquiries via phone, email, chat, or in person

+ Troubleshoot and resolve a wide range of technical issues related to software, hardware, and network connectivity

+ Provide clear and concise instructions to guide users through solutions

+ Escalate complex issues to the appropriate IT personnel

+ Document user interactions and technical resolutions

+ Maintain knowledge base articles and FAQs

+ Continuously learn about new technologies and company systems

Qualifications:

+ Minimum 1 year of experience in a technical support role or strong understanding of computers and technology

+ Excellent communication and interpersonal skills with the ability to explain technical concepts in an easy-to-understand manner

+ Customer service focused with a commitment to providing exceptional user experience

+ Strong analytical and problem-solving skills

+ Ability to prioritize tasks and work independently in a fast-paced environment

+ Proficiency in Microsoft Office Suite

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .