Sr. Director Global Cloud Infrastructure and Operations

at McDonald's in Chicago, Illinois, United States

Job Description

Company Description:

McDonald’s new growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts, we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.

Leading this revolution is McDonald’s Global Technology organization made up of intrapreneurs who get to build really cool tech with scary smart people using the latest innovations like AI, IOT, and edge computing. We do this working along diverse, global teams who are always hungry for a challenge. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

Job Description:

We are seeking a Sr. Director Global Cloud Infrastructure and Operations to lead and be responsible for the cloud capabilities execution within our Digitizing the Arches Strategy. We are moving fast and are adding to our best-in-class team, and joining McDonald’s means thinking big every day and preparing for a career that will impact the world! We are customer-focused, committed to being leaders in our industry, and believe we are better when we work together. Over the last several years, we have launched home delivery, radically improved the digital experiences of our restaurants, introduced mobile pay, and have so much more to come. These critical initiatives require strong leadership to ensure compliance with policies, standards, regulatory requirements, and best practices!

The Sr. Director must be able to foster a collaborative working relationship with cybersecurity, infrastructure, and various functional and business partners across the organization. Demonstrated success in building and implementing a sophisticated cloud ecosystem, with intimate knowledge of cloud fundamentals and their impact on our ability to grow and protect the McDonald’s Brand, our employees, and our customers. Qualified applicants should have a solid background in technology, governance models, and risk frameworks. A successful candidate will have the ability to create McDonald’s cloud ecosystem strategy and see that through the creation and evolution of products and services which are cost appropriate and value generating. This is an exciting opportunity for an experienced technology leader to shape the future of cloud infrastructure and operations products and services to the entire McDonalds environment! Exceptional communication skills, including written results, oral presentations, and the ability to facilitate crucial conversations at all levels of the organization.

Accountabilities and Responsibilities:

+ Lead and run the vision and design of all cloud infrastructure including compute and storage for cloud hosting. Builds the strategy for private, hybrid and public cloud use for McDonald’s. Leads the operationalization and scale strategies for all cloud based critical initiatives

+ Lead and implement our cloud business across the entire McDonald’s System. Enabling a 24×7×365 cloud infrastructure and operations organization with staff located in multiple global locations through DevSecOps methods

+ Develop and deploy objectives and strategies to continuously improve resiliency, redundancy and security (partnering with our GTRM team) of all cloud products and services through DevOps practices and site reliability engineering

+ Creates and maintains key vendor relationship with regards to all cloud solutions and service providers

+ Defines, implements, reviews, monitors and manages all operational KPI’s relative to cloud spend including governance.

+ Defines and maintains critical cloud policies regarding SLA’s, agreements with security, disaster recovery, acceptable use, data retention and other areas.

+ Partner with senior level collaborators across Infrastructure and Operations as well as partnering organizations to build and maintain value generating cloud products and services. Collaborates with engineering, architecture, security and other infrastructure and operations teams to evaluate and identify optimal cloud solutions and support methods

+ Drive education on the implementation and support of new cloud technologies and initiatives

+ Lead the cloud engineering and operations team members in driving innovation, automation, cloud services and operations to achieve McDonald’s strategic vision. Develops opportunities for cross-team effectiveness through removing organizational barriers thereby building strong teamwork, collaboration and excellence in service delivery

+ Communicates and builds strong technical competence throughout the cloud team and with a broad group of partners

+ Mentor, manage, and empower, both directly and indirectly, a successful team of professionals and set clear priorities to achieve team goals.

Qualifications:

+ Bachelor’s degree in systems, Engineering, Computer Science, or other related fields preferred

+ 10+ years’ experience in cloud technologies

+ 5+ years of complex end-to-end systems integration & implementation experience within a cloud ecosystem

+ 5+ years of team leadership experience managing, coaching and mentoring cloud operations engineers and/or software engineers

+ Familiarity with complex multinational companies and distributed business models.

+ Excellent solid understanding of cloud (Google, AWS and Azure preferred), security, cloud FinOps, network and systems administration, databases and data storage systems.

+ SOC2 and ISO2700 experience preferred

Preferred Skills

+ Strong analytical skills to critically evaluate information gathered from multiple sources often through ambiguity and uncertainty.

+ Ability to manage senior executive partner expectations and resolve conflicts

+ Very familiar with DevSecOps, modern product management, agile and engineering practices

+ Exceptional relationship leadership skills and the ability to build and grow connections with people of all types and backgrounds from all over the world.

+ Exceptional verbal and written communication skills including the ability to influence multiple parties towards common goals

+ Naturally elevates others and creates a culture of belonging through engaging successful teams

Additional Information:

McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact recruiting.supportteam@us.mcd.com

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Requsition ID: REF746