Client Services Consultant II

at MetLife in Aurora, Illinois, United States

Job Description

Role Value Proposition:

You will become a member of the South Customer Unit in National Accounts. The South CU is a diverse team of every background working together to deliver world class customer service to our premiere National Account customers.

This role, for a Client Service Consultant, will deliver exceptional customer service, serve as a liaison between clients and MetLife internal departments, resolve client inquires and develop and maintain proficiency in the following core skill areas: account and project management, problem resolution, implementation and customer service.

Key Responsibilities:

• Overall accountability for day-to-day support of multiple clients.

• Prepares and completes more complex accounting processes, calculations and reports.

• Primary contact for a large number of clients or a medium to large distribution channel

• Performs other duties as assigned or required.

• Responsible for key clients. Participates in new client implementations

Essential Business Experience and Technical Skills:

Required:

• 3+ years related experience

• High School diploma

Preferred:

• Bachelor’s degree

• 5+ years related experience

• Strong customer satisfaction focus

• Strong organizational and communication skills

• Experience working within Microsoft Office, especially Excel

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.