at MetLife in Aurora, Illinois, United States
Job Description
Role Value Proposition:
You will become a member of the South Customer Unit in National Accounts. The South CU is a diverse team of every background working together to deliver world class customer service to our premiere National Account customers.
This role, for a Client Service Consultant, will deliver exceptional customer service, serve as a liaison between clients and MetLife internal departments, resolve client inquires and develop and maintain proficiency in the following core skill areas: account and project management, problem resolution, implementation and customer service.
Key Responsibilities:
- Overall accountability for day-to-day support of multiple clients.
- Prepares and completes more complex accounting processes, calculations and reports.
- Primary contact for a large number of clients or a medium to large distribution channel
- Performs other duties as assigned or required.
- Responsible for key clients. Participates in new client implementations
Essential Business Experience and Technical Skills:
Required:
- 3+ years related experience
- High School diploma
Preferred:
- Bachelor’s degree
- 5+ years related experience
- Strong customer satisfaction focus
- Strong organizational and communication skills
- Experience working within Microsoft Office, especially Excel
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
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