at Insight Global in Chicago, Illinois, United States
Job Description
Job Description
Insight Global is looking for a Level 1/2 Service Desk Analyst to join one of our largest financial clients in downtown Chicago. They will be interacting with end-users via chat functions and phone calls—there is minimal hands on (desktop) work. They will be responding to ticket queues and either triaging issues or escalating them to Level 3. Some examples of issues could be password resets, mobile phone support (they utilize the Good app) and WiFi connection issues, issues accessing outlook, VMWare resets, etc. This person needs to be a team player and someone who wants to move up within the company. Candidates must have very professional communication, and be comfortable only troubleshooting over the phone. This is not a unix/linux or Mac shop, candidates should be comfortable supporting a Windows shop. This person should be comfortable handling 20-30 tickets/day with the team, and escalating about 150 tickets/month.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
- High school diploma
- 2+ yrs (must be a midsized company, the larger the better)
- Wants to grow within the firm, hungry
- Good communication, white glove service (supporting traders at times)
- Windows 10, 11 (not XP), Office 365
- Active directory * Multifactor authentication, cisco, VPN, Citrix
- Troubleshoot mobile – mobile iron, blackberry null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
