Security Service Desk Analyst

at Insight Global, LLC in Northbrook, Illinois, United States

Job Description

Job Description

A client of Insight Global is looking for a IT Security Sr. Service Desk Analyst to sit fully remote and will be responsible to perform various Identity and Access Management related functions, which may include Entitlements Management (user access provisioning, deprovisioning, and modification), Access Recertification (conducting periodic user access reviews to ensure the appropriateness and compliance of existing user accounts and access), Privileged Access Management, IAM technical/engineering, and other in-scope activities. Working under established guidelines, policies and protocols, this position ensures the proper access to enterprise applications, data communications systems, and IT services for each account holder while maintaining compliance with various policy, security control, and audit/compliance requirements. More responsibilities and heavy focus will be working through Active Directory management and adding or removing groups access, working with email syncs and exchange, as well was working with internal applications. This role will work closely with the security/ IAM team on a daily basis.

Essential Duties and Responsibilities:

1) Experience creating security groups; assigning users to groups; and transferring/terminating access in Active Directory. (also general understanding of RBAC)

2) Ability to quickly learn proprietary systems used for access management processes

3) Proactive mentality and strong analysis skills – ability to recognize obstacles/details quickly and using appropriate resources to solve problems.

4) Relationship building skills – properly managing communication with various stakeholders (teammates, app teams, managers, etc) to build long term relationships that facilitate efficient work processes

Primarily working tickets for new hire requests:

-set up AD with security group membership and access levels

-lots of proprietary systems that we’ll have to provide training on but must be able to understand IAM and applications

-Terminations and access transfers too

SHIFT: Mon-Fri 9:00 am- 6:00 pm EST

*Can sit anywhere in the country but must work EST

*Equipment provided by company

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

• High school diploma or general education degree (GED) required.

• 2 years of hands-on Identity and Access Management, IT Audit/Compliance, IAM Systems Administration, or other Information Security experience.

• Strong understanding of Microsoft Active Directory Management – User Accounts and Security Groups.

• Understanding of Microsoft Exchange – Mailboxes, Distribution Lists, and Public Folders.

• Understanding of Access Control models, including Role Based Access Controls (RBAC).

• Experience with working tickets via an ITSM system, such as Ivanti Service Manager (HEAT), ServiceNow, Remedy, etc.

• Administer user accounts and access to systems and data for Identity Lifecycle Management (new hires, terminations, employee transfers, user access updates) in a manner that ensures the right people have the right access at the right time.

• Experience managing user access for various user account types on multiple platforms and identity stores.

• Conduct basic analysis of user accounts, access, and requests to ensure they appropriate and compliant with all applicable policies, procedures, and controls.

• Conduct periodic User Access Reviews to correct user access issues, ensure least privilege, and maintain compliance with all applicable policies, procedures, controls, and requirements.

• Act as an escalation and resolution point for user access issues not resolved by the Service Desk

• Complete various assigned tasks, including generating, reviewing, and actioning reports, logs, alerts, messages, etc.

• Work with various technical and business teams on projects, integrations, and initiatives, as needed.

• Ensure compliance and adherence with corporate security controls and standards.

• Participate in the team rotation of weekly 24×7 on call duties.

• Proficient with basic Microsoft applications, including Windows, Outlook, Word, Excel, SharePoint, etc. * Associates Degree or higher in Information Systems or equivalent work experience.

• Working knowledge of IAM tools/systems such as SailPoint, CyberArk, ADUC, Azure AD, Microsoft 365 Admin Center, Exchange Admin Center, PowerShell, etc. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.