at Manpower Group in Chicago, Illinois, United States
Job Description
Responsible for performing the analysis required to support the development, maintenance and enhancement of applications used by the company and its business partners. Reviews, analyzes, and evaluates business systems and user needs. Document requirements, tests system functionality, defines scope and objectives, and formulates systems to support key business processes. Act as a liaison between IT and other business departments.
+ Review and analyze project requests to determine impact to existing systems. Translate business requirements into detailed specifications for use by the IT development staff/external providers.
+ Analyze and document current workflows, identify opportunities to meet project objectives, business processes, and make recommendations for future approaches.
+ Utilize user definitions, use cases and workflow diagrams to illustrate business problems.
+ Identify issues and escalate them as appropriate.
+ Lead meetings, e.g., business requirements review, testing strategy review, etc.
+ Actively participate in formal presentations to a variety of management levels.
+ Perform system/user testing as required; analyze and validate testing results.
+ Provide support and guidance to other IT personnel in business requirements documentation as well as system/user testing.
+ Act as a reference and provide support to application users with respect to questions arising from application/functionality adoption and use.
+ Perform rules authoring as required to support business requirements
+ Minimum of two years of prior Business Analyst or Information Technology experience
+ Experience should include process reengineering, flow charting and block diagramming, as well as, a good understanding of the desktop environment, user interface design and web architecture.
+ Strong skills needed in verbal and written communication, including communicating effectively with business users and software developers
+ Excellent organizational and planning skills
+ Ability to lead and facilitate diverse groups of people to move towards solutions
+ Excellent analytical and problem solving skills
+ Familiarity or experience with Agile/Scrum Framework is a plus.
+ Familiarity with business rules management system is a plus.
+ Experience in Insurance industry is preferred but not required.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee’s race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
