Registered Nurse Triage - Cardiology

at NorthShore University Health System in Chicago, Illinois, United States

Job Description

Position Highlights:
Sign on bonus: None
Position: Registered Nurse Triage - Cardiology
Location: Swedish Hospital, Chicago
Full Time
Hours: 40 hours per week; M-F
Required Travel: None

What you will need:
Graduation from an approved School of Nursing.
Current Illinois license as a Registered Nurse.
Current CPR certification American Heart Association

General Summary:
Performs a wide variety of patient care activities and accommodating services for health center patients being seen in the satellite facility. Supports physicians in the practice. Responsible for direct care of patients as delegated by Supervising Physician.
Management of patient health concerns and symptoms via a telephone interaction utilizing physician-approved protocols for the assessment and management of a range of symptoms.
Telephone interactions require assessment, patient education and may require crisis intervention.
Enter complete notes in EMR system as needed. As calls are handled professionally and sensitively the goals of inappropriately schedule appointments, a reduction in anxiety and education of patients will increase overall satisfaction and reduce risk when there are medical complications.
Essential Functions
Demonstrates a commitment to the mission of Swedish Hospital and a patient service orientation that adheres to all responsibilities and standards established by the Hospital.
Communicates clearly, effectively, and confidently with patients, health center staff, and other personnel within the organization.
Greets all patients and staff courteously and respectfully while maintaining a positive demeanor.
Uses appropriate telephone etiquette in communications with patients, physicians, and health center callers
Accurately communicates messages, lab values, and telephoned reports in a timely manner.
Maintains the strictest patient and personal confidentiality.
Instructs patients in preparation for home care procedures in accordance with physicians' instructions and patient education tools.
Appropriately triages telephone calls, answers questions and advises patients according to policy and physician orders.
Demonstrates professionalism in appearance, attendance, and demeanor.
Greats and treats all patients, co-workers, and physicians in a friendly, courteous, and respectful manner.
Maintains a professional appearance, observes dress code policies and wears I.D. badge at all times.
Reports to work as scheduled. Is ready to start work at the scheduled time.
Works with others to adjust staffing needs as required and to assist in the overall delivery of health care in the center.
Assists in appointment scheduling of off-site tests and procedures, consultations, surgeries and treatments.
Assists in all aspects of medical record maintenance, accurately files all patient charts and reports in designated location in patient records.
Prints/Copies charts/documents as required and reviews charts for medical record release.
Provides cross-coverage staffing in health centers and at other affiliated health centers willingly.
Manages patient flow through the health center, promoting work efficiency to minimize patient wait times.
Performs and documents a preliminary patient assessment including objective information, vital signs, weight, and subjective information relative to the visit using approved care protocols and standing orders.
Assists with patient registration and insurance verification.
Assists in directing patients to the exam room and ancillary testing areas.
Assists with the patient discharge/check out procedures according to physician instructions and ensures appropriate documentation.
Ensures patient supplies are available for the provision of health care.
Performs designated nursing and other patient care activities according to policy and procedures and standards of nursing practice.
Performs all immunizations and assists with diagnostic and other in office procedures (i.e., lab tests, venipuncture, specimen collection, etc).
Review and complete Workload assigned in EMR within agreed time frames.
Maintains file and follow-up system for questionable pap smears and other tests.
Performs designated triage nursing duties including determining the needs of patient and making an appropriate appointment based on problem anticipation, knowledge of the patient's medical issues and detection minor to significant changes in that disease process. Ability to answer questions over the phone, or put a note in the physician's EMR workload requesting the physician call the patient or answer a question.
Speaks to patients and/or parents/guardians over the phone for medical triage needs.
Works with physicians to develop written standing orders.
Ability to determine urgent issues that require immediate attention i.e. high... For full info follow application link.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.