IT Help Desk Technician

at Warehouse Direct in Des Plaines, Illinois, United States

Job Description

At Warehouse Direct, we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT help desk technician to assist our users with questions and problems concerning computer systems, hardware, and software. The technician will work with users remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.

About Warehouse Direct

Founded in 1979 in the Chicago-land area, we are your comprehensive source for workplace innovations and productivity. With 13 diverse workplace categories featuring services, products, equipment, and interiors, we've got you covered. We are family-owned, value-driven, and committed to delivering unparalleled customer service.

Objectives of this role

• Provide quick and effective assistance with information technology systems
• Guide users remotely and in person through systems configuration, troubleshooting, and maintenance
• Listen attentively to users’ questions and concerns and offer optimal solutions
• Direct unresolved issues to next-level personnel
• Represent Warehouse Direct with professionalism and integrity while helping to advance our company mission

Responsibilities

• Respond to tech inquiries via email, through ticketing system, over the phone, or in person
• Walk users step-by-step through the problem-solving process
• Help with troubleshooting hardware and software issues
• Set up new hardware and software
• Travel as needed to branch offices (travel costs company reimburse)

Skills and qualifications

• Excellent problem-solving and analytical skills
• Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
• The ability to break down technological processes and deliver clear, step-by-step instructions
• Patient, friendly demeanor with a great aptitude for listening
• Strong verbal and written communication skills
• Commitment to providing exceptional customer service
• Lift hardware up to 50 lbs.

Preferred qualifications

• Passion for problem-solving and customer service
• Tech savvy, with experience working in a tech-related field
• Ability to diagnose and resolve a variety of technical issues
• Team-oriented mindset with an openness to constructive feedback
• Eagerness to learn new technologies and systems
• Experience working as an IT help desk technician or in a similar customer support role

Preferred qualifications

Benefits

• Competitive Base Salary plus Commission
• Comprehensive Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Performance-Based Bonuses
• Expense Reimbursement Program
• Work-Life Balance: Generous PTO and Paid Holidays
• 401(k) Retirement Plan
• Recognition Programs
• Company Paid Basic Life/AD&D
• Short Term Disability
• Accident Insurance
• Crit
  
  

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  Warehouse Direct Inc is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by law.