at Midwest Industrial Rubber Inc. in Skokie, Illinois, United States
Job Description
Do you want to gain incredible experience with a growing company in an amazing industry? Do you know how often you use conveyor and power transmission belts?
Apply your skills in a company that helps bring packages to your doorstep, food to your table, keep you healthy on a treadmill, facilitate automation and so much more! Our organization is highly focused on customers, employees, entrepreneurship, agility and responsibility. Our values and continuous improvement culture build the foundation of strong and sustainable businesses appreciated by our employees and customers around the world.
For our Ammeraal Beltech and AMMEGA Operations team, we are currently looking for a
customer service Manager
The Customer Service Manager is committed to innovation and excellence in customer service. As we continue to implement transformative technologies and strategies, we are looking for a Customer service manager who will lead our customer service team and elevate our customer experience. In this role, you will be based in Skokie.
A day in the life of a Customer Service Manager can look like
Drive Change and Continuous Improvement: Spearhead initiatives that enhance efficiency and effectiveness, aligning with our commitment to transformative change. Liaise with other staff, particularly in quality, planning, SET and sales, to ensure that customer service strategies and activities are integrated with other parts of the business and align to the overall corporate objectives.
Customer Experience Leadership: Champion a customer-first approach in all decision-making processes. Implement strategies that drive customer satisfaction to new heights and set us apart from the competition. Create tools and training materials for customer service so onboarding is consistent and customer experience is seamless and performance is sustainable.
Performance Management: Utilize KPIs to measure and enhance team performance. Implement regular coaching sessions to ensure continuous development and performance improvement. Provide ongoing coaching and development to ensure the team meets and exceeds their goals.
Cultural Development: Create and nurture a feedback-rich culture. Promote open communication and collaboration across the team to foster a positive work environment.
Career Development: Develop and implement a tiered career progression program to provide clear growth paths within the team. Design and manage incentive schemes to motivate and reward high performance.
Technological Curiosity: Stay abreast of technological advancements that can enhance customer service delivery. Proactively explore and integrate new tools and technologies to improve team productivity and customer satisfaction.
We are looking for you to have
Bachelor's degree in Business Administration, Communications, or a related field.
Minimum of 5 years of management experience in a customer service environment.
10+ years of work experience in a commercial/customer-facing role
Proven leadership in customer service management, with a demonstrated ability to dramatically improve customer service metrics.
Strong leadership skills with a track record of managing and transforming customer service teams.
Experience with performance management systems and staff development.
Technological proficiency, especially with CRM systems like Salesforce, and an openness to integrating new technologies.
Excellent communication and interpersonal skills, with an ability to inspire a team towards achieving excellence.
Strategic thinker with a problem-solving mindset.
Competencies
Strong leadership;
Building relationships;
Customer focus level;
Commercial awareness;
Continuous improvement /innovation;
Planning and organizing;
Communicates effectively
Key Behaviors
Are accountable to others
Have the courage to challenge the status quo
Are honest with co-workers and customers
Able to be innovative problem solvers
Are engaged team members
Add value to the Company
Expects excellence of self and others
Overserves top customers
Understands, simplifies and acts to improve processes
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is... For full info follow application link.
AMMEGA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
