at Spectraforce Technologies Inc. in North ChicagoAbbott Park, Illinois, United States
Job Description
Title: Customer Service II - Bilingual
Duration: 2+ months
Location: Abbott Park, Illinois, 60064
Timings: 10 AM - 7 PM
Job Description:
* In Office position
* Fluent in French and English (verbal and writing)
* This position is Nonexempt. Hours over 40 will be paid at Time and a Half.
* 3 - 5-year experience required.
* Takes inbound or places outbound calls to provide information to customers.
* Utilizes a database to retrieve customer or company information.
* Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information.
* Must demonstrate patience, tact, empathy and problem-solving skills with consistently good voice quality.
* Can organize and handle calls with speed and accuracy.
* Can work with complex computer applications and resource materials.
* Can use multiple operating environments (Windows, DOS, Mainframe).
* Required to have skills in the following PC software products, Lotus Notes, Excel, MS Word
SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at nahr@spectraforce.com if you require reasonable accommodation.
