at University of Illinois at Chicago in Chicago, Illinois, United States
Job Description
Pharmacy Technician II, Ambulatory Pharmacy Services Central Call Center, College of Pharmacy
Pharmacy Technician II, Ambulatory Pharmacy Services Central Call Center, College of Pharmacy
Hiring Department: Ambulatory Pharmacy Services
Location: Chicago, IL
Requisition ID: 1023638
Schedule: 8:00am - 4:30pm Monday through Friday
Workplace Type: Hybrid
Posting Close Date: July 15, 2024
About the University of Illinois Chicago
The University of Illinois at Chicago, Department of Pharmacy Practice, Ambulatory Pharmacy Services unit is seeking a full time, motivated certified pharmacy technician for the position of Pharmacy Technician II, Ambulatory Pharmacy Services Central Call Center. This position requires a reliable team player who excels in providing great customer care to a culturally diverse patient population. Ideal candidates are those that can quickly adapt to change, work with patients, providers and the outpatient pharmacies and address incoming calls, triage calls, and solve problems. This is a remote work position.
The University of Illinois at Chicago offers a competitive benefit package, including paid vacation days, paid holidays, State University Retirement System, and excellent medical, dental, and vision packages. All Pharmacy Technicians are licensed Civil Service positions represented by the SEIU Technical, Local 73 union. The range of operational hours for Central Outpatient Pharmacy Call Center are generally between 8:00am and 4:30pm Monday through Friday.
Description:
The Pharmacy Technician II, Ambulatory Pharmacy Central Call Center, develops and maintains positive customer relations and is responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. The Pharmacy Technician II ensures customer requests are handled and resolved appropriately and in a timely manner. This position works under the direct supervision of licensed Clinical Pharmacists.
Duties & Responsibilities (Under the supervision of a licensed Pharmacist):
Work competently and independently to ensure phone calls are answered in a timely manner and transferred appropriately to designated staff and pharmacies
Maintain all pharmacy software (automation) necessary for prescription processing according to each pharmacy's workflow
Coordinate and incorporate the procedures from various programs of the various pharmacies into the daily workflow to assure efficiency in the Central Call Center operation, as applicable
Understand and act in accordance with the laws pertaining to patient confidentiality
Multi-task in a fast-paced setting while paying attention to details
Promote patient care and offering optimal customer service
Perform related pharmacy technician duties as assigned
Minimum Qualifications Required:
1. Current registration as a Pharmacy Technician with the State of Illinois.
2. Any one of the following that equals six (6)months:
A. Successful completion of a formal training program in technical, non-professional pharmaceutical procedures and practices.
OR
B. Work experience in technical, non-professional pharmaceutical procedures and practices.
3. One (1) year (12 months) of work experience as a pharmacy technician.
Preferred Qualifications:
Prior Experience in a retail pharmacy setting
Bilingual English/Spanish
Prior pharmacy call center experience
To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.
The university provides accommodations to applicants and employees. Request an... For full info follow application link.
The University of Illinois may conduct background checks on all job candidates upon acceptance of a contingent offer. Background checks will be performed in compliance with the Fair Credit Reporting Act.
The University of Illinois Chicago is an affirmative action, equal opportunity
institution/employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, sexual orientation, gender identity, veteran or disability status, height, weight, or marital status in employment or the provision of services.
