at Komatsu America Corp. in Chicago, Illinois, United States
Job Description
Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, includingTimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
Job Overview
We have a newly created opportunity for a ServiceNow Developer located at our Headquarters in Milwaukee, WI or Chicago, IL. The ServiceNow Developer is a transformational position with the ServiceNow platform team, designing, developing, configuring, troubleshooting, and implementing ServiceNow applications & services. You are helping to transform many enterprise processes using data, automation, design thinking, and streamlined workflows. This role is part of our pro-code development team, which helps deliver new functionality across platform and ITSM applications, supports entire development lifecycle, and promotes the reusable data model.
Key Job Responsibilities
Solution Design: Collaborate with partners to gather requirements, analyze business processes, and translate them into technical solutions leveraging the capabilities of the ServiceNow platform. 10%
Development: Develops ServiceNow software solutions using JavaScript, GlideScript, Jelly, AJAX, JSON, AngularJS, Web Services, MYSQL, XML, HTML, and CSS. Follows best and leading practices for out of the box configurations and any customization as determined by platform architect. 40%
Delivery: Follows different delivery approaches including waterfall, kanban, and agile as aligned to SDLC practices and product management release cycles. Works from a prioritized backlog as part of an agile team, in 2-week sprints as part of a planning increment. 10%
Integrations: Design and implement integrations between ServiceNow and other enterprise systems, ensuring seamless data flow and interoperability using APIs, Integration Hub, and other methods. 20%
Performance Optimization: Execution on performance optimization, scalability improvements, and enhancement of the overall user experience on the ServiceNow platform.
Governance and Compliance: Ensure compliance with security standards, regulatory requirements, and industry best practices in all aspects of ServiceNow platform implementation and usage.
Documentation and Training: Create comprehensive technical documentation, including architectural diagrams, design specifications, and user guides. Conduct training sessions for partners and end-users as needed. 10%
Continuous Improvement: Stay updated with the latest trends, features, and capabilities of the ServiceNow platform. Proactively seek out areas for process improvement and innovation, such as refactoring existing capabilities for increased value. 10%
Qualifications/Requirements
Bachelor's degree in Information Technology, Computer Science, or related field.
Strong internship or 1+ years IT experience including systems administration, scripting, and development.
Proficiency in JavaScript, XML, HTML, CSS, and other relevant technologies used in ServiceNow development.
Ability to communicate with stakeholders and users at multiple levels.
Ability to understand use cases, personas and create solutions that are fit for use and purpose.
Ability to learn and grow, staying current with technology and emerging trends.
Experience with ServiceNow integration technologies such as REST API, SOAP, MID Server, JDBC, Integration Hub spokes, and Plug-ins/Store apps.
Excellent analytical and problem-solving abilities.
Active ServiceNow Certified System Administrator (CSA) is required (or obtained within first 3 months of employment).
Experience utilizing App Engine Studio, Washington DC release or newer.
Additional Information
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
