at Northern Illinois University in DeKalb, Illinois, United States
Job Description
Position Information
Working Position Title
Admissions & Records Assistant (3411)
Classification
Admissions & Records Assistant
Position Number
00003411
Open Date
07/12/2024
Close Date
08/02/2024
Priority Review Date
Employee Class
Staff
Full-Time/Part Time
Full-Time
FTE
1.00
Position Status
Regular
FLSA
Non-Exempt
Job code
2754
Union Representation
Union
Union Code
AFC - AFSCME C, Local #1890
Unit/Department
Admissions Tours & Events
College/Unit
Enrollment Management
Division
Enrllmnt Mgmt, Mktg & Comms Dv
Location
WI 101
Link to Department Website or Custom Search Page
https://www.niu.edu/admissions/index.shtml
Position Summary, Requirements, and Qualifications
Overview
Chartered in 1895, Northern Illinois University is a student-centered, regional public research institution with a diverse and international student body of 20,130. Under the auspices of the Division of Enrollment Management, Marketing and Communications, the Office of Undergraduate Admissions prioritized NIU's enrollment goals, while maintaining a student-centered, service-driven focus. We believe education is the primary tool for social mobility and means to holistic growth and development. This belief is the foundation of our engagement with students throughout their educational journey. We aim to seamlessly support and achieve enrollment management goals through student recruitment and admissions processes.
The professionals in our enrollment management area provide support to new and prospective students. Our advisors and counselors guide students through the admission and financial aid processes and introduce them to campus life.
Position Summary
Northern Illinois University (NIU) is accepting applications for the position of Admissions and Records Assistant in our Call Center. This is a full-time, 12-month position with benefits. This position requires the individual to work accurately and effectively with Admissions information and functions. Attention to detail is very important when working with visitors and students. This position also requires an attitude and ability to deal with visitors and students in a mature, professional, and sensitive manner. Familiarity with NIU web content is required. The Call Center Supervisor and Associate Director provide guidance as necessary.
The basic function of this position is to provide information services to all individuals contacting the Office of Admissions via the telephone regarding admission standards, deadlines and procedures, general questions about Northern Illinois University, and referring students to appropriate office on campus. Also, assist with data entry on special projects or programs during certain times of the year as the need arises.
In-person, remote, and hybrid work options are available.
Essential Duties and Responsibilities
Call Center Staffing
Assisting the inbound Call Center by answering telephone inquiries and routing calls appropriately when necessary.
Serve as a resource for other staff and student workers with University related inquiries.
Customer Service Support
Responsible for answering inbound calls from prospective students, families, alumni, and school officials, while providing a positive image of the University.
Carefully determines any additional and/or important actions needed to serve each caller.
Maintains working knowledge of the Office of Admissions recruitment events, protocols, and activities, in addition to NIU departments and functions, which is used to identify appropriate NIU departments and staff who should be connected with each caller for follow-up when appropriate.
Provides the highest level of customer service through daily phone conversations and face-to-face contact during special events.
Data Entry
Utilize computer software to discern questions and actions each student needs, review and update student records, and register students and families for campus visit events and activities. These systems currently include: PeopleSoft, Mainstay, and Slate.
Outgoing Communication Support
Assist with the preparation and distribution of mailings to prospective students, admitted students and the general student population.
Perform and assist with other duties and responsibilities as assigned by the Admissions Administrative staff, such as data entry.
Project... For full info follow application link.
In accordance with applicable statutes and regulations, NIU is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, sex, religion, age, physical and mental disability, marital status, veteran status, sexual orientation, gender identity, gender expression, political affiliation, or any other factor unrelated to professional qualifications, and will comply with all applicable federal and state statutes, regulations and orders pertaining to nondiscrimination, equal opportunity and affirmative action.
