at Thomson Reuters DBA Refinitiv in Chicago, Illinois, United States
Job Description
Role Responsibilities
The Account Manager will have responsibility for sales and revenue objectives, business development, strategic account planning, client relationship management and customer support with LSEG's most regionally strategic customers. A successful Account Manager demonstrates accountability for the retention and growth of a multi-million-dollar book of business!
The Account Manager:
Coordinates all commercial activities within mature client accounts, being responsible for the end-to-end customer relationship
Demonstrates deep understanding of key customer decision maker strategies, priorities and needs
Initiates upsell and cross-sell client conversations to raise interest in a wider adoption of LSEG's propositions
Introduces larger solution opportunities in conjunction with Product Sales teams
Builds and embeds a long-term trusted advisor relationship within assigned accounts
Drives growth by expanding LSEG's footprint and solution adoption
Retains revenue by focusing on maintaining overall customer engagement and interest
Collaborates with internal and external partners.
Maintains client networks to negotiate and close deals
Exhibits a strong sense of initiative and enthusiasm for the role
Qualifications and Experience
Financial Services experience within the customer segment. In-depth understanding of LSEG's customers, their business models and workflows
Relationship building expertise
Confirmed ability to identify and monetize opportunities with new and existing clients
Strong ability to persuade and interpersonal communication skills. Ability to articulate complex propositions
Ability to use a variety of technologies with a high level of proficiency
Problem solving - ability to understand, articulate, structure and solve client needs
Presentation and interpersonal skills - ability to deliver presentations to executives and communicate at all levels within an organization
Ability to effectively collaborate with account team members globally
University/college degree may be required; equivalent experience may be considered depending on position/department
Significant work experience in applicable industry and knowledge of customer workflow required
Shown account management, sales or marketing experience in a customer facing environment required
Prefer 3 - demonstrated ability covering strategic accounts
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
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As a global business, we rely on diversity of culture and thought to deliver on our goals. Therefore we seek talented, qualified employees in all our operations around the world-regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. LSEG is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
