Customer Systems Support Specialist I

at AMERISOURCEBERGEN SERVICES CORPORATION in Romeoville, Illinois, United States

Job Description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

Summary:

Under general supervision of the Manager, Customer Systems Call Center, the Customer Systems Call Center Technician is responsible for responding to Strategic Customer calls and emails relative to systems support and training for applications/systems such as Cencora's PassPort, EDI, Reporting tools, hand-held technology, etc.

Primary Duties and Responsibilities:

Provides support for customers calls and emails to resolve customer issues with hardware, applications, connectivity and standard customer service-related issues that arise from the customer's use of these applications

Maintains a deep understanding of system solutions and leverage the most relevant features/functionality when speaking with customers about their specific business issues

Documents potential system and process enhancement recommendations based on customer feedback

Independently facilitates systems training to end users and sales representatives in formal sessions such as scheduled classroom or web-ex training or in a one-on-one setting

Conducts product presentations and demos to current and potential customers as needed

Promotes Cencora's proprietary applications when communicating directly with customers telephonically, in written form or in person

Manages and resolves customer complaints; escalating to Manager and/or Sales Business Owner as necessary

Conducts research on new technology as requested in order to stay abreast of any new releases and features of business operating systems and software utilized by the organization

Documents customer interactions according to standard operating procedures in support of efforts to providing a consistent, high-quality customer experience

Manages and completes project ticket assignments to achieve desired results within the defined timeline

Supports Customer Systems Solution Specialists in the set-up and transition of new accounts or initiatives relative to ABC systems

Performs related duties as assigned

What your background should look like

Requires some training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year bachelor's degree program, technical vocational training, or equivalent combination of experience and education

Normally requires a minimum of two(2) years directly related and progressively responsible experience; experience in a customer service environment and supporting PCs in a LAN environment a plus

Knowledge of operating systems related to personal computer systems and peripherals, palm technologies, RF and wired networking technologies, telephone systems, network servers and internal wiring

Strong computer skills in order to effectively diagnose mixed environment systems conflicts

Strong understanding of current technologies in area of expertise

Ability to communicate effectively both orally and in writing

Strong customer focus and ability to manage customer expectations

Excellent teamwork

Good interpersonal skills

Strong analytical skills; attention to detail

Self-discipline for performing quality work; self starter

Ability to prioritize work load and consistently meet deadlines; good time management skills

Ability to blend creativity, problem solving, and technical skills to sustain successful customer relationships

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

For details, visit https://www.virtualfairhub.com/cencora

Schedule

Full time

Salary Range*

$49,000 - 70,180

*This Salary Range reflects a National Average for this job. The actual... For full info follow application link.

Equal Opportunity Employer/Minority/Female/Disability/Veteran