at Wintrust Financial Corporation in Rosemont, Illinois, United States
Job Description
Wintrust is a financial holding company with approximately $50 billion assets under management and traded on the NASDAQ:WTFC. Built on the "HAVE IT ALL" model, Wintrust offers sophisticated technology and resources of a large bank while focusing on providing service-based community banking to each and every customer. Wintrust operates fifteen community bank subsidiaries with over 170 banking locations in the greater Chicago and southern Wisconsin market areas. Additionally, Wintrust operates various non-bank business units including commercial and life insurance premium financing, short-term accounts receivable financing, out-sourced administrative services, mortgage origination and purchase, wealth management services and qualified intermediary services for tax-deferred exchanges.
Why join us?
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An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 10 years) and Employee Recommended award by the Globe & Mail (past 6 years)
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Competitive pay and discretionary or incentive bonus eligible
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Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few
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Family-friendly work hours
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With 175+ community bank locations, we offer opportunities to grow and develop in your career
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Promote from within culture
Why join this team?
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We have a culture that encourages an entrepreneurial spirit
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We offer multiple opportunities for development and upward mobility
What Youll Do:
Creates a high-performing team by providing training, coaching, career development opportunities, and feedback to all direct reports. Has knowledge and ability to adequately process hands-on transactions as needed and ensures the team has the tools to perform their job at an optimal level. Advocates for an inclusive environment, ensuring everyone has a voice. Daily tasks performed by the team include:
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Ensuring transactions are processed within predetermined SLAs and regulatory guidance
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Timely clearing of exceptions (e.g, transactions requiring secondary review and outside of documented process) and daily reconciliations
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Supporting customer and internal banker calls, including escalations
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Partnering with 3rd party providers and internal support teams to address issues (e.g. connectivity) impacting system performance
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Proactively engage with partners to ensure changes to underlying systems are incorporated into daily activities and well-tested
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Policy, Procedures, Reporting and Efficiencies: Develop and implement new process guidelines, procedures, SLAs and KPIs for the team. Encourage new ideas from the team members and drive change by proactively making recommendations for improvement within and across teams. Collaborates with operational excellence and business process improvement teams to ensure processes align with lean best practices. Ensure KRIs/KPIs are in line with established limits and develop action plans to remediate if necessary.
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Escalations, Problem Solving, and Governance: Handles more complex transactions and escalations across multiple disciplines. Partners with other Business Units such as Treasury Management, IT, Risk, and Compliance to ensure business processes are within regulatory and...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
