at CDW LLC in Vernon Hills, Illinois, United States
Job Description
Description
Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future.A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges.
In the Sales Operations Associate role, you will play an integral role in growing Small Business, Public and Corporate business sales by providing both administrative and operational support to CDW's top sellers. This role provides you, the coworker, with a deep dive into CDW's sales cycle processes and offers the opportunity to build a strong network across CDW departments. If you enjoy operations, customer service and a fast-paced environment, this role is for you! This is a funded position by CDW Account Managers.
Key Areas of Responsibility
Provide administrative and operational support to CDW sellers
Order entry, including installs, adding contracts and bids
Web order processing
Process basic sales reporting requests
Act as point of contact for order status requests, Customer Relations needs and ICAN facilitation, including external customer-facing follow up as needed
Process and follow up on customer service requests and return merchandise authorizations
Manage special pricing programs and deal registrations such as HP Big Deal Contract, and Cisco OIP
See all tasks through to completion
Manage bids and contracts
Manage and track price and freight adjustments
Manage inbound Sales Purchase Orders
Follow up on ETA's for back ordered items
Daily maintenance of sales order routers and sales order manager screens
Administrative support to prepare for customer visits
Special projects upon requests
Educational and/or Experience Qualifications
High school degree or equivalent
Minimum of 1 year experience in Sales Support, Operations or Customer Service
Other Required Qualifications
Intermediate to advanced PC skills; Microsoft Word, Excel, and PowerPoint
Flexibility, adaptability, and an optimistic view of projects and work environment.
Strong relationship building skills with both internal and external customer
Strong organizational skills
Excellent written and oral communication skills
Proficient in MS Office applications
Strong attention to detail
Critical thinking and problem-solving skills
Ability to switch priorities frequently
Able to demonstratestrong sense of urgency
Ability to follow through and see tasks through to completion
Ability to work with multiple personalities
Proficient with various order systems
Ability to learn new systems and processes quickly
Preferred Qualifications
Associate and/or Bachelors degree.
One year sales experience.
SPS experience.
Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe.Our fingerprints can be found on technology inworkplacesof more than 250,000companies;from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.
What you can expect from us: Culture, coworkers, careers.
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self-and your best ideas-to CDW. Because diverse perspectives bring forth better problem solving-and better solutions for our customers on a rapidly evolving technology landscape.
Equal Opportunity Employer, including disability and protected veteran status
Benefits overview: https://cdw.benefit-info.com/
CDW is an affirmative action/equal opportunity employer committed to a diverse and inclusive workplace.
