Operations Manager

at Norfolk Southern in Chicago, Illinois, United States

Job Description

Requisition 37654: B4 Operations Manager
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Norfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer-centric, operations-driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow's rail.As part of Norfolk Southern, you'll join a collaborative team where there are opportunities for growth across the organization. We are building a culture where everyone can thrive by owning and driving exceptional results, being humble and leading with trust, serving our customers with excellence, and collaborating and coaching to win.

Job Description

Job Description

Primary Purpose: Tasked with the safe, efficient, and economic operation of the Intermodal terminal through effective supervision of railroad and contracted personnel.
Principal Duties:
Supervises Assistant Managers, TCU clerks, and contractor employees to ensure they meet service, safety, and cost standards established by Norfolk Southern Management.
Consults with the Division/Terminal Superintendents, Agents, Mechanical Department, Service Control Center, the Intermodal Traffic Delivery Group, Intermodal Service Desk and others to ensure the freight is unloaded, properly billed, loaded, and released on schedule.
Works with IT and Systems personnel to correct Intermodal information system problems or misuse by terminal personnel.
Assists the Division Manager in developing service, safety, and cost standards that the facility operates under and provides supervision to ensure these standards are complied with by facility personnel and drayage companies.
Ensures proper handling of shipments covered by United States Customs Regulations and for the handling of hazardous material in accordance with Federal Regulations.
Job Related Experience: Minimum Level: Not specified Preferred Level: Not specified
Education: Preferred Level: Bachelor's Degree (BS, BA)
Preferred Majors: BusinessLicenses / Certifications: Required: None listed Preferred: None listed
Technical Skills:
TYES
MS Word/Word Processing
MS Excel/Spreadsheets
MS Outlook
ITMS
Skills and Abilities:
Communication Skills
Decision Making
Analytical Thinking
Analyzing Problems
Career Path:
Predecessor Jobs:
Asst Manager Intermodal
Future Jobs:
Division Manager
Manager Service Delivery

Work Conditions

Environment: Outdoor/Field
Shift Work: Yes
On-Call: Yes
Weekend Work: Yes
Travel Required: 0 - 2 Days per Month,
Company Overview
Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country's population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting www.NorfolkSouthern.com.

At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.

Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation and, gender identity. Together, we power progress.