Operations Director

at Jones Lang LaSalle in Chicago, Illinois, United States

Job Description

What this job involves -
The Operations Director is accountable for the overall success of JLL data center operations for the Client account, managing resources to ensure the effective and efficient operation of the data center portfolio, maximizing up-time and site efficiencies. This position reports to the Group Account Director.Provides leadership and expertise in the management of all aspects (client service, employee management and development, financial, operational, field execution and oversight) of operations and critical environments. Responsible for interpreting, communicating, and establishing engineering services and critical environments management strategies for supporting the Client account. Ensures the integration of all services and that they are delivered within agreed service levels. Provides oversight in all processes, field execution, including use of the corporate network and all platform tools, promoting and fostering relationships while serving as the key services liaison for the client. Own operational client relationships, implementation of services and financial success of the assigned portfolio in accordance with Client policies, procedures and standards. Ensures all resources, i.e. human, financial etc., are managed within the policies and procedures of JLL.
Your day to day:
All client engineering services management activities, which include maintaining interface with Corporate Real Estate personnel, ensuring total contract compliance with all criteria and reaching all performance specifications, including quantitative cost savings and qualitative customer service specifications.
Manage client reporting and ensure contractual compliance
Ensure fixed, variable, and incentive compensation under the contract are achieved relative to Corporate Real Estate Performance Plan and other objectives; annual KPI and incentive compensation determination and contract amendments
Accountable for the day to day performance of the assigned team and delivery of services within stated service levels, processes, procedures to support and deliver services to achieve performance goals and objectives.
Review metrics through the use of analytics or other tools provided by Client and JLL to ensure that the portfolio is being managed within goal parameters.
Measure, monitor and report to Executive Leaders cost savings and value add contributions of the team.
Provide input and support to strategic planning initiatives and work with Account Director to identify portfolio and saving reduction opportunities.
Interface, collaborate and develop strong relationships with all stakeholders.
Accountable for the accuracy and timely updates to all Client and JLL systems support tools, ie. E1, Corrigo, Clarify, Share Point, Tracker, etc.
Support process owners and platform leaders with the implementation of training, education and expectations to ensure teams adhere to all processes and procedures.
Provide input to annual financial plans and manage capital within approved plans/budgets while summarizing and sponsoring forecasted or unforeseen expenditures throughout the year.
Provide oversight and direction of development and approval of critical infrastructure project, planning guidelines, commissioning, and close-out. Work with key stakeholders to ensure compliance as related to proper closeout and commissioning requirements are being followed including the collections and archiving of all necessary critical documents. Ensure that key stakeholders are properly maintaining archives of drawings, schematics, equipment operations manuals, warranty documents and other critical information.
Effectively... For full info follow application link.

JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce.  JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.  The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.