at Wintrust Financial Corporation in Rosemont, Illinois, United States
Job Description
Wintrust is a financial holding company with approximately $50 billion assets under management and traded on the NASDAQ:WTFC. Built on the "HAVE IT ALL" model, Wintrust offers sophisticated technology and resources of a large bank while focusing on providing service-based community banking to each and every customer. Wintrust operates fifteen community bank subsidiaries with over 170 banking locations in the greater Chicago and southern Wisconsin market areas. Additionally, Wintrust operates various non-bank business units including commercial and life insurance premium financing, short-term accounts receivable financing, out-sourced administrative services, mortgage origination and purchase, wealth management services and qualified intermediary services for tax-deferred exchanges.
Why join us?
- An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 10 years) and Employee Recommended award by the Globe & Mail (past 6 years)
- Competitive pay and discretionary or incentive bonus eligible
- Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few
- Family-friendly work hours
- With 175+ community bank locations, we offer opportunities to grow and develop in your career
- Promote from within culture
Why join this team?
- We have a culture that encourages an entrepreneurial spirit
- We offer multiple opportunities for development and upward mobility
Job Description Summary
The Digital Product Specialist will be primarily responsible for monitoring the digital and branch account opening experiences. This role will assist with the delivery of new and enhanced account opening features, assisting with management of ancillary services, and ensuring seamless integration with other systems.
What You'll Do
- Work with business partners to identify needs of customers in support of product enhancements
- Assist with managing deliverables for digital solutions across lines of business
- Draft clear business requirements for product enhancements and new features.
- Coordinate execution of new features/functionality with internal and external resources.
- Assist with the evaluation of new product solutions and technologies to support strategic goals.
- Participate in sprint planning, release planning and perform UX testing of new features.
- Assist QA team to ensure that functional documentation can be easily translated into test plans, and ensure that the proper testing plans have been completed.
- Closely collaborate with Digital Support and Banking Application teams for 3rd tier customer escalation issues
- Analyze account opening data from various sources and identify opportunities for optimization and continuous improvements.
- Manage internal communications through various systems to digital products, management and retail staff
- In partnership with key business stakeholders, supports the development of digital solutions training materials
Knowledge/Skills/Background/Experience
- 3-5 years experience working with account opening platforms and related technology required
- Understanding of requirements related to account opening processes and financial services experience preferred
Benefits
Medical Insurance Dental Vision Life...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
