at Chubb in Chicago, Illinois, United States
Job Description
JOB DESCRIPTION
JOB SUMMARY
The Manager, Account and Client Services role will lead a team of Account Specialists and Client Specialists within the broader Account and Client Management Organization. This role will have supervisory accountabilities and will have direct reports. This Manager role will be accountable for the success of the team and will serve as a primary point of contact on behalf of this team for organizational projects, improvements, and initiatives. This role will have primary focus areas in team performance reporting, all new-hire training, and continuous training and learning for the broader team.
RESPONSIBILITIES
- Includes supervisory accountabilities with direct reports
- Serve as a subject-matter expert on all CWB systems, processes, and products
- Assist the Account and Client Specialist team with extensive and complex escalations and at-risk customers
- Serve, as needed, as the primary representative of the Account and Client Specialist team on project work, process evaluations, and broad escalations
- Own the Training process for the Account and Client Specialist team, including the Onboarding of new hires
- Serve as the point for continuous improvement and increased efficiencies for the Account and Client Specialist team
- Own and manage the repository of Standard Operating Procedures for the Account and Client Specialist team
- Manage an assigned book of business, when applicable
- Serve as the primary liaison and representative of the Account and Client Specialist team with all internal and operational business areas
- Assist with the distribution of work across the Account and Client Specialist team, as needed
QUALIFICATIONS
SKILLS
- Excellent
ABOUT US
OUR BENEFITS
As a Chubb corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. More details can be found here. Chubb is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees:
- Health insurance
- Dental insurance
- Tuition reimbursement
- A company-match 401(k) plan
- Disability insurance
- Life insurance
- Employee referral bonuses
ABOUT COMBINED INSURANCE
Combined Insurance Company of America is a Chubb company and a leading provider of supplemental accident, health, disability, and life insurance products in North America. Headquartered in Chicago, with satellite office in Columbia, SC, Combined is celebrating over 100 years in business. We are committed to making the world of supplemental insurance easy to access and understand. The company has an A+ rating by the Better Business Bureau and an A + (Superior) financial strength rating by A.M. Best. We are ranked by VIQTORY as the number one Military Friendly Employer in 2023 (over $1 billion revenue category), marking Combined's twelfth consecutive year on the Top 10 list. We pride ourselves on approaching all situations with a Positive Mental Attitude (PMA) and encouraging collaboration.
ABOUT CHUBB
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse...Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
