at GOODWILL INDS-SE WI & METRO CHICAGO in Great Lakes, Illinois, United States
Job Description
The Assistant Manager Food Service Operations is responsible for food service operations at assigned galleys. This includes ensuring dining areas, equipment and utensils are clean and sanitary at all times and food is properly prepared and served. Provides supervision, work direction and guidance to between 20-100 food service workers and temporary workforce staff on a daily basis.
RESPONSIBILITY LEVEL:
Implements organization's goals, may provide input into strategic goals for Great Lakes food service operations. Conducts research, evaluates data, and reports on findings, supporting the development and implementation of policies, procedures, and programs. Has familiarity with the Great Lakes food service operations budget, may provide input into spending decisions, particularly as pertains to vendors, systems, and projects. Typically works on projects and initiatives that span 12 months - 2 years.
PRINCIPAL DUTIES:
1. Ensures the assigned meal is properly prepared and served in accordance to all contract requirements.
2. Inspect all work areas prior to the beginning of the meal, during the meal, and prior to securing at the end of each shift. Ensures all dining areas, galley, equipment and utensils are maintained in a clean and sanitary condition at all times by visually inspecting each area.
3. Train and supervise new hires.
4. Train and supervise assigned employees in all areas of food service.
5. Prepare the daily work assignment for all employees.
6. Completes all required documents and forms accurately in a timely manner.
7. Leading and Developing Talent: May partner with coworkers to advance their development.
8. Project and Change Management: May serve as a team member, or subject matter expert, for formal or department projects. Contributes ideas and helps develop solutions, while balancing demands of project work and routine job responsibilities. Engages effectively in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.
9. Problem Solving: Light supervision; works independently. Periodic review of work by manager or direct customer. Researches, analyzes, and evaluates situations and reports on findings. Solves advanced problems.
10. Technical Skill: Advanced knowledge of professional principles and skills. Comprehensive knowledge of principles, practices and procedures of particular field of specialization.
11. Community Engagement: Champions Goodwill's community engagement initiatives. Aware of Goodwill's community partner organizational and participates in volunteer opportunities as pertains to role and interest. Participates in industry/knowledge groups.
12. Responsible for completing other duties/responsibilities as assigned.
REQUIREMENTS:
1. Two years of college education or experience equivalency, and a minimum of 5 years' experience.
2. Must be able to pass the ServSafe test and maintain the qualification.
3. Must be capable of managing an hourly work force between 20 and 100 employees
4. This role may require occasional driving of a Goodwill vehicle by a licensed driver.
CORE CULTURAL COMPETENCIES:
1. Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.
2. Values Differences: Seeks out the diverse perspectives and talents of others, striving to...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
