at Northern Trust Company in Chicago, Illinois, United States
Job Description
About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Description of role and key responsibilities
Job Summary
T he Head of Network Transport Engineering is responsible for switching and routing across our on- prem ises data centers , colocation facilities, global WAN, Internet , wireline circuits and telecom , campus and WiFi networking across the globe. This role reports to the Global Head of Networking , and peer with Network Application Engineering managers, Network Operations managers and Cloud teams . The role w ill align to senior Network leaders in offices in the EMEA (Europe, Middle East, and Africa) and APAC (Asia - Pacific) regions
The Network Transport Engineering team executes on a portfolio of projects requiring strategy, capital and expense planning, high-quality design and engineering, strong execution, time and priority management, resource allocation of full-time and contract work ers, rigorous design of controls, and time-bound delivery.
In addition, Network Transport Engineering serves as an escalation point for Network Operations during urgent, complex, recurring or persistent outages.
This is a high-impact role in a mission critical area of Technology Infrastructure to continuously modernize and improve network communications to deliver highly-scalable , highly-resilient , well-instrumented and automated services to our applications and clients . Strong personal presence, customer service, communication and proven leadership skills to are essential in order to support our global operating model .
Key responsibilities
P rimary areas of responsibility of the team include
- D efini ng and documenting Network Transport Engineering s tandards
- C ollection of requirements from technology and business areas
- High-level and detailed solution d esign documents
- Collaboration with p rocurement activities relating to build and delivery of equipment, software and services
- E nsuring the smooth t ransition and h andover to Network Operations team in alignment with agreed o perational a cceptance p rocess es
- M anaging hardware and software lifecycle for network devices
- C reation and upkeep of technology r oadmap s for Network Transport Engineering
- S upporting Architecture organization in undertaking p roof of c oncept activities
- E nsuring skillsets are relevant and up to date to deliver change and provide a high level of support
- P roviding escalation support to Operations teams with complex troubleshooting of m ajor i ncidents , as required
- Provid ing on call escalation support and provide off-hours support for key weekend implementations
- Supervis ing IT S ervice M anagement c hange, i ncident and p roblem processes for work performed by the team
- Build ing and operat ing platforms that run continuously and that allow non-disruptive maintenance and upgrades
- Deliver ing performance and capacity reports and present to senior leadership
- Ensur ing the security of the network platforms
- Enabl ing solutions that improve...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
