at Humana in Springfield, Illinois, United States
Job Description
Become a part of our caring community and help us put health first
The Vendor Management Professional 2 works as liaison between vendors and organization. The Vendor Management Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.
The Vendor Management Professional 2 reviews and negotiates terms of vendor contracts and communicates with vendors to regarding day-to-day matters. Builds and maintains positive relationship with vendors and monitor vendor performance. Researches invoice and contractual issues and resolve discrepancies. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.
KEY ACCOUNTABILITIES
20% 1. Continuously improve and customize vendor governance structure and techniques based on industry best practices and vendor profile.
30% 2. Monitor vendor performance. Assess, monitor, and manage risks related to vendor performance. Influence and align vendor performance with Humana Government Business strategic intents. Make recommendations related to vendor Statement of Work/Service Level Agreement updates and new vendor Requests for Proposal.
30% 3. Engage with internal business owners and vendors to identify and address gaps in vendor management. Facilitate process definition and improvement to achieve operational efficiencies across various vendor responsibilities.
20% 4. Establish and maintain relationships with key vendor personnel; perform regular virtual or in-person site visits; engage in vendor decision making
Use your skills to make an impact
Required Qualifications
+ Our Department of Defense contract requires U.S. Citizenship
+ Successfully receive interim approval for government security clearance (eQIP – Electronic Questionnaire for Investigation Processing)
+ HGB is not authorized to do work in Puerto Rico per our government contract. We are not able to hire candidates that are currently living in Puerto Rico.
+ Bachelor’s degree with 2 years of call center leadership experience, or 2 years of vendor management or 2 years of client management experience. Or if non – degreed, 4 – 6 years of call center leadership experience, or 4 – 6 years of vendor management or 4 – 6 years of client management experience.
+ Ability to work 8 – 5 p.m. in Eastern time zone
+ Experience with querying and analyzing data to monitor and influence outcomes
+ Relationship and alignment building skills to facilitate cooperation among all parties involved
Preferred Qualifications
+ Experience with Excel to include creating pivot tables and formulas
+ Experience with metrics to include analyzing data to identify trends and training opportunities
+ Experience with Tableau or Power BI
+ Experience with Sharepoint creation
+ Progressive experience in a health care or health insurance setting
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$57,700 – $79,500 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, ‘Humana’) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of ?Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of ?Humana?to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
