at Quad in Bolingbrook, Illinois, United States
Job Description
As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best- for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.
Quad is looking for a Sr. Coordinator to support our client, a leading cosmetic retailer in the Bolingbrook area.
The primary role of the Sr. Coordinator Client Services is for direct client contact and overall coordination of the client’s marketing projects, as assigned by the Manager Client Services. The Sr. Coordinator Client Services will be in continual communication with the client through email, phone and in-person conversations to understand all details of their projects. He/she should have the ability to thoroughly communicate the details of a project to the various service departments of Quad to provide the lowest and most accurate pricing available.
Open to fully remote or hybrid schedule in Bolingbrook, IL
Responsibilities:
+ Responsible for day-to-day tactical execution of in-store marketing print projects and tactical communication with the client
+ Assist in trafficking projects between Client Service, production and creative personnel to seek proper approvals
+ Develop and manage project timelines and tasks list
+ Assume responsibility over basic administrative duties for each project
+ Coordinate and work on multiple projects simultaneously
+ Collect project specifications from the client and accurately communicate those specifications to internal and external departments
+ Review all estimates received from internal departments for accuracy
+ Keep manager aware of project status on a weekly basis
+ Quickly learn how to use internal project tracking software to ensure that all internal parties and the client are meeting schedule dates
+ Communicate with internal and external stakeholders
+ Attend meetings as directed by the Manager Client Services
+ Assist in any other project assignments as approved through the Manager Client Services
+ Work with all support departments to execute the duties and requests of the Client Services team on behalf of their client’s objectives and support other agency activities on an as-needed basis
+ Ability to understand and identify opportunities for continued growth
+ Display positivity in all engagements with others (at all levels), demonstrating Quad culture and values
+ Identify process challenges and work with internal leadership to solve
+ Manage relationship with client-designated print vendors; including quote requests, project status meetings, tracking and invoice management
+ Follow up with client-designated print vendors to ensure shipments reach stores and warehouse as contracted
+ Obtain estimate approvals from authorized Ulta stakeholders prior to commencing orders
+ Manage inventory replenishment and reporting, including generation of reprint orders and removal of obsolete items; ensuring metadata is accurate for store
+ ordering
+ Partner with client stakeholders to create, maintain and optimize grids based on specifications, requirements and standards as defined by the client
+ Follow up with brand partners on past due artwork and samples
+ Investigate and resolve store support tickets in Cherwell (ticketing system for field support)
+ Partner with client category owners to assist in Graphic Library management and maintenance
+ Conduct quarterly inventory analysis to ensure only active graphics are live at the warehouse
+ Other duties as assigned by Quad leadership
Qualifications:
+ Bachelor’s degree in advertising, communication, marketing or related field required.
+ Minimum 1-2 years’ experience in account or project coordination preferred
+ Must be computer literate with proficiency with MS Word, Excel, PowerPoint, Outlook and the ability to learn new computer systems
+ Ability to speak, read and write in the English language
+ Strong verbal and written communication skills
+ Ability to learn proprietary software
+ Understanding of retail structure and operations
+ Knowledge of print and in-store marketing
+ Strong organizational skills with attention to detail
+ Effective time-management and prioritization skills
+ Desire to accept mentoring and guidance in an effort to grow skill set
+ Familiarity with Monday.com, CrossCap, Cherwell, Workfront preferred
We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more. Quad is proud to be an equal opportunity employer and values diversity. We are committed to creating a place of belonging – a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories. Drug-Free Workplace To view full details and how to apply, please login or create a Job Seeker account