Principal Operations Process Management

at Discover in Riverwoods, Illinois, United States

Job Description

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it – we want you to grow and make a difference at one of the world’s leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You’ll Do

The Credit Card Portfolio Marketing department focuses on customer life cycle management and delivering award-winning customer experiences to drive financial results. The Re-Engage My Card family strives to provide personalized experiences, offers, and services to help customers save on interest, earn high value rewards, and develop trust, loyalty and a sustained relationship with Discover.

The Principal Operations Process Management will serve as the Re-Engage family lead focusing on the elements of the Compliance Management System, including but not limited to the oversight of team policies and procedures, developing action plans from complaint reviews, preparing and leading the team through monitoring and testing activities, and coaching and guiding the team through issue management processes. In addition, the Principal will serve as a Process SME for targeted promotional offers, supporting Product Owners and Marketing SMEs to ensure quality end-to-end management and risk-based soundness of processes and programs.

This individual will need to be passionate about teamwork, detail-oriented, and have strong organizational skills.

How You’ll Do It

+ Develop delivery plan/strategy to accomplish program goals; including identification and collaboration with stakeholders, determine communication strategies, for each line of business.

+ Become the subject matter expert (SME) in understanding the program framework, components, and tools.

+ Support the business to ensure adherence to the program framework and enable efficient execution, close collaboration with business stakeholders and program support teams in all areas of delivery and operations of the program.

+ Deliver training and coaching necessary to assist stakeholders and customers in understanding and expectations of the program.

+ Actively involved in the day-to-day operations of the program, provide support, answer questions to facilitate program adoption.

+ Manage progress and tracking through efficient reporting, provide updates and communication on work progress to customer, stakeholders, and leaderships.

Qualifications You’ll Need

The Basics

+ Bachelor’s Degree in Business Administration and Management, Finance, Statistics, Analytics or related field

+ 6+ years of experience in Risk management, process mapping, operations, project management, training and development or related field

+ In lieu of a degree, 10+ years of experience in Risk management, process mapping, operations, project management, training and development or related field

Bonus Points If You Have

+ Master’s Degree in Business Administration and Management, Finance, Statistics, Analytics or related field

+ 8+ years of experience in Risk management, process mapping, operations, project management, training and development or related field

Application Deadline:

The application window for this position is anticipated to close on Jul-15-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $88,500.00 to $149,300.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

+ Paid Parental Leave

+ Paid Time Off

+ 401(k) Plan

+ Medical, Dental, Vision, & Health Savings Account

+ STD, Life, LTD and AD&D

+ Recognition Program

+ Education Assistance

+ Commuter Benefits

+ Family Support Programs

+ Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com .

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision) (https://www.dol.gov/agencies/ofccp/posters)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.