Lead Production Support Specialist

at Discover in Riverwoods, Illinois, United States

Job Description

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it – we want you to grow and make a difference at one of the world’s leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We’re all about people , and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

Responsible for leading and driving network infrastructure initiatives to completion. Coordinates across business partner and technology work-streams to disposition, research, solution, and close incidents and provide support to continually evolve. Determines objectives of assignments, gathers information, and consults with business partners and management. Performs second-level business-technical support. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

Responsibilities

+ Partners with cross functional teams to resolve open Incidents end-to-end (including ticket assignment, research, issue resolution, coordinate testing and validation). Performs second level business-technical support.

+ Responsible for leading and driving network infrastructure initiatives to support operational excellence.

+ Offers suggestions for improvement to interface for ticketing system. Contributes to continually improving Incident Management and Production Support processes.

+ Reviews and analyzes data, identifies trends and reports back to cross functional teams.

+ Reviews project plans to coordinate project activities.

+ Performs second-level business-technical support.

+ Engages in high-level alert activities. Determines their root causes, resolutions, and documents the issues.

+ Supports the delivery of strategic projects and initiatives.

+ Assigns and reviews research requests.

+ Provides support to business process representation for all Compliance or Internal Audit reviews as well as external inquiries.

Minimum Qualifications

At a minimum, here’s what we need from you:

+ Bachelor’s Degree in Business, Information Technology, Mathematics, Statistics, or Analytics

+ 4+ years of experience in Payments, Banking, FinTech or related field

+ In lieu of degree, 6+ years of experience in Payments, Banking, or Financial Technology

Preferred Qualifications

If we had our say, we’d also look for:

+ 2+ years of experience in Technical Troubleshooting or Support

Application Deadline:

The application window for this position is anticipated to close on Jul-15-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $75,500.00 to $127,900.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

+ Paid Parental Leave

+ Paid Time Off

+ 401(k) Plan

+ Medical, Dental, Vision, & Health Savings Account

+ STD, Life, LTD and AD&D

+ Recognition Program

+ Education Assistance

+ Commuter Benefits

+ Family Support Programs

+ Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com .

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision) (https://www.dol.gov/agencies/ofccp/posters)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.