at Teksystems in CHICAGO, Illinois, United States
Job Description
Description:
The ideal candidate for this position is a reliable, adaptable, thought-leading IT Desktop support professional capable of maintaining high work standards while independently managing their work. The candidate will also cultivate excellent customer service relationships with a focus on collaboration and direct communication with end users, Executives, and peers. This position also will work as needed with several other initiatives, including assisting with projects, interacting with diverse technologies, and partnering with stakeholders in other departments.
Responsibilities
- Provides user assistance and ticket resolution for hardware, software, and networking needs.
- Diagnoses and troubleshoots problems with technical systems in order to maintain proper functionality, and escalates unresolved issues as needed.
- Conducts diagnostic reviews and troubleshoots issues as requested by users.
- Recommends hardware solutions for user computers in office areas.
- Troubleshoots and updates devices remotely.
- Provides good customer service to ensure functionality and to assist and guide users.
- Reports customer feedback and potential technical needs.
- Documents technical issues and their resolutions in the IT knowledge base.
- Interacts with vendors to resolve issues.
- Assists with projects and implementation of policies as needed.
- Associates Degree in Computer Science or relevant field or commiserate experience as a Desktop Support Technician/Engineer, or similar role.
- Hands-on, Collaborative working style with a service driven mindset required.
- Good organization and problem-solving skills needed.
- Ability operating, installing, and troubleshooting computer hardware, including peripherals.
- Knowledge of modern ticketing systems such as Bomgar needed.
- Skill with supporting operating systems, including Windows, Active Directory, iOS, and Mac OS.
- Proficiency with imaging and the deployment of computers desired.
- Experience providing desktop support in an enterprise environment preferred.
- Experience working with remote physical locations and using remote access software like Bomgar preferred.
- Some familiarity with mobile device operation, Audio/Video technologies, and networking is preferred.
Common issues that they are supporting and resolving on a day-day basis include:
- Unlocking Accounts
- Network Reboots (VPN issues)
- Wireless Printer Connection
- Troubleshooting Hardware/Software
- Working within ServiceNOW for ticketing systems
- Microsoft Office Suite (O365)
- Windows 10 OS
- Computer Performance
Skills:
Windows 10, Desktop, Active directory, office 365, Hardware, Outlook, Imaging, Sccm, networking protocols, audiovisual
Top Skills Details:
Windows 10,Desktop,Active directory,office 365,Hardware,Outlook,Imaging,Sccm
About TEKsystems:We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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