at Insight Global in Scott Air Force Base, Illinois, United States
Job Description
Job Description
Insight Global is looking to add a Secret Cleared Systems Support Analyst to federal clients program based at Scott Airforce Base in O’Fallon, Illinois. This role will be working on 4 10 hour shifts, where they will eventually have a go-live for a 24/7 shop onsite. first point of contact for users with any problem,
question, or issue, and are empowered to determine then take necessary action —
collecting the required information to analyze/troubleshoot/evaluate as needed to
resolve or correct and ensure this critical C2 application remains available to the
users. This could include replicating a problem with specific steps and data sets,
reviewing logs to identify communication failures, or explaining detailed functionality to
a user.
Responsibilities include:
Rapidly respond to system issues and to user requests for technical and
application assistance to meet or exceed established goals for issue resolution
and system availability. Properly employ tracking and knowledgebase software
from discovery/request to resolution.
Work independently to carry out system/application support and troubleshooting
activities to maintain performance and resolve system and user issues to meet
availability goals. These activities could include verifying/managing
configurations, reproducing suspected problems, reviewing system logs,
verifying availability of operational interfaces such as enterprise information
services, external networks, or databases, and explaining functionality to users.
Monitor and evaluate system performance and security then provide key "real
world" input to system planning with Solution Architects, the DevSecOps Lead,
and management as required. This includes recommending potential
enhancements to tools, methodologies, implementations, etc., – continually
seeking to innovate and automate.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
1-2 years of relevant IT Systems / Service Desk or comparable experience
Security+ certification (can be obtained within 90 days)
Active secret clearance
Team oriented with strong desire to learn
Flexibility for shifts Bachelor’s Degree
Windows/ Linux operating systems (going through logs)
Application software support null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.