Secret Cleared Systems Support Specialist

at Insight Global, LLC in Scott Air Force Base, Illinois, United States

Job Description

Job Description

Insight Global is looking to add a Secret Cleared Systems Support Analyst to federal clients program based at Scott Airforce Base in O’Fallon, Illinois. This role will be working on 4 10 hour shifts, where they will eventually have a go-live for a 24/7 shop onsite. first point of contact for users with any problem,

question, or issue, and are empowered to determine then take necessary action

collecting the required information to analyze/troubleshoot/evaluate as needed to

resolve or correct and ensure this critical C2 application remains available to the

users. This could include replicating a problem with specific steps and data sets,

reviewing logs to identify communication failures, or explaining detailed functionality to

a user.

Responsibilities include:

Rapidly respond to system issues and to user requests for technical and

application assistance to meet or exceed established goals for issue resolution

and system availability. Properly employ tracking and knowledgebase software

from discovery/request to resolution.

Work independently to carry out system/application support and troubleshooting

activities to maintain performance and resolve system and user issues to meet

availability goals. These activities could include verifying/managing

configurations, reproducing suspected problems, reviewing system logs,

verifying availability of operational interfaces such as enterprise information

services, external networks, or databases, and explaining functionality to users.

Monitor and evaluate system performance and security then provide key real

world input to system planning with Solution Architects, the DevSecOps Lead,

and management as required. This includes recommending potential

enhancements to tools, methodologies, implementations, etc., – continually

seeking to innovate and automate.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

1-2 years of relevant IT Systems / Service Desk or comparable experience

Security+ certification (can be obtained within 90 days)

Active secret clearance

Team oriented with strong desire to learn

Flexibility for shifts Bachelor’s Degree

Windows/ Linux operating systems (going through logs)

Application software support null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.