at Insight Global in Chicago, Illinois, United States
Job Description
Job Description
Insight Global is looking for a IT Support Specialist to join this bank’s IT Support team. This person will be joining a team of 7 and will be responsible for mainly Tier 1 support. 80% of time will be allocated to phone support, 20% in person as they will be in person only 2-3 days a week. This team supports around 400 users. You will be responsible for resolving tickets distributed by ServiceNow. Tickets consistently include user issues derived from Outlook, Azure, Active Directory and basic Windows 10 hardware/software issues. There is a lot of room for growth, so this person needs to be a go getter, who is self-sufficient and determined. If they can’t resolve at Tier 1, they escalate to Tier 2.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
2+ years of Tier 1 support ex) Active Directory, Password reset, Windows 10 Tier 1 issues, virtualization issues in Azure Virtual machines)
Windows 10 support
MS Teams connectivity, camera/mic not working
Office 365
Ticketing experience, ServiceNow
Printer support (removing a paper jam, documenting printer issues).
Active Directory – adding users and groups
GREAT customer service skills, outgoing, high energy, even keel personality, go-getter, reliable and resourceful person
Someone who has dealt with C level executives
Polished and sharp appearance, presentable in person Azure virtual machine support
Microsoft Authenticator
Mac support
iOS and Android support, setting up mobile phones for email and Teams
A+ cert, Associate’s degree, apprenticeship program null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.