at DLA Piper in Chicago, Illinois, United States
Job Description
DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let’s see what we can achieve. Together.
Summary? ??
As an HR Services Coordinator, you will serve as the primary contact to all partners, employees, former employees, and retirees on payroll, benefits, and other HR transaction and policy-related questions. You will handle inquiries and problems in order to provide an exceptional employee experience and provide clear advice and information. You will also utilize knowledge base and case management tools to assist in responding to HR inquiries.
Location
This position is remote. Candidates should reside within reasonable commuting distance to the home office and must be based in one of the following offices: Tampa, Baltimore, Chicago, Dallas, Houston, Los Angeles, Reston, Phoenix, San Diego, Seattle, or Short Hills office. Candidates must be able to work Monday through Friday 11:30am – 8:00pm EST.
Responsibilities ?
+ Deliver exceptional customer service to partners, employees, former employees and retirees.
+ Research and resolve HR transaction and policy related problems utilizing knowledge base information in a timely manner. Explain insurance coverage and other benefits; assist in completing enrollment in benefit programs; answers payroll questions, etc.
+ Monitor Human Resources applications, processes, and content in order to identify opportunities for improvement. Assist with creating and updating knowledge content on an ongoing basis.
+ Input, update, and/or retrieve information from various human resources systems.
+ Manage the accuracy, accessibility, timeliness and consistency of data. Monitor completeness, validity, consistency, timeliness and accuracy of data.
+ Administer off-cycle salary changes which include, promotional adjustments, off-cycle market adjustments, equity reviews and other adjustments.
+ Process involuntary terminations. Where applicable, it also includes processing of separation payments, outplacement enrollment, and other downstream handoffs.
+ Govern and execute data changes for a large number of employees at one time.
+ Record and track paid and unpaid leave in accordance with the firm’s leave policies.
+ Enter invoices into accounts payable system, ensuring accurate allocation to general ledger accounts.
+ Route inquiries to appropriate individual for escalation, as appropriate.
+ Maintain working knowledge of company policies and procedures to provide guidance to employees and managers and to ensure compliance and consistency.
+ Identify operational inefficiencies (simplify, enhance, eliminate) and recommend process improvements.
+ Maintain HR records to include personnel files and other employee documents.
+ Document all contacts and outcomes within the HR Case Management application.
+ Other duties as assigned.
Desired Skills ??
?Able to communicate comfortably and provide clear explanations to all levels of people, and use discretion when communicating sensitive information. In depth knowledge of benefits, policies, payroll and other HR-related areas as well as federal and state regulatory requirements. Express interest and curiosity in understanding why something is done a certain way, ask appropriate questions and identify relevant resources for answers, knows when to escalate a matter. Identify ways to improve operational efficiency and meet deadlines. Strong customer service focus centered on building an exceptional employee experience including responding quickly to requests, acknowledging receipt of requests when unable to provide a resolution within the allotted timeframe. Able to work as part of a high performance team and perform with minimal supervision. Invest in continuous self-improvement, volunteer for new assignments, take ownership of work, and produce quality work products. Ability to learn quickly. Experience with MS Office (Word, Excel); Workday and ServiceNow or similar system experience.
Minimum Education ??
+ High School or GED
Preferred Education
+ Bachelor’s Degree in Human Resources or a related field
Minimum Years of Experience ?
+ 2 years’ relevant experience supporting at least three areas of human resources
Essential Job Expectations ??
While the specific job requirements of a DLA Piper position may vary depending upon scope of the job and area of specialty, there are certain universal requirements that are expected of all DLA Piper employees, which include but are not limited to:??
+ Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties;??
+ Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner;??
+ Provide timely, accurate, and quality work product;??
+ Successfully meet deadlines, expectations, and perform work duties as required;??
+ Foster positive work relationships;??
+ Comply with all firm policies and practices;??
+ Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; © participating in meetings as needed;??
+ Perform all other duties, tasks or projects as assigned.??
Our employees are expected to embrace and uphold our firm values as a part of our DLA Piper culture. We are committed to excellence in how we represent our clients and develop our people.??
Physical Demands ??
Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.??
Work Environment ??
+ Hybrid – Regular in-office presence with some flexibility for work-from-home
Disclaimer ??
The purpose of this job description is to provide a concise statement of the work elements and to organize and present the information in a standardized way. It is not intended to describe all the elements of the work that may be performed by every individual in this classification, nor should it serve as the sole criteria for personnel decisions and actions. The job duties, requirements, and expectations for this position may be modified at the Firm’s discretion at any time. This job description does not change the at-will nature of employment. Reasonable accommodations may be made upon request to permit individuals with a disability to perform the essential functions and responsibilities of the position or to participate in the job selection process.??
Application Process? ??
Applicants must apply directly online instead of sending application materials via email. If you have a request for an accommodation during the application process or have any questions about the process, please contact careers@us.dlapiper.com. Please add dlapiper@myworkday.com to your list of safe senders.??
Accommodation ??
Reasonable accommodations may be made upon request to permit individuals with a disability to perform the essential functions and responsibilities of the position or to participate in the job selection process. If you have a request for an accommodation during the application process, please contact careers@us.dlapiper.com .??
Agency applications will not be considered.???
No immigration sponsorship is available for this position.??
The expected pay range for this position, if hired to work in Los Angeles, San Diego, or Seattle, is $33.41 – $48.46 pe
