at Robert Half in Oakbrook Terrace, Illinois, United States
Job Description
Description We are in need of a Customer Service Representative based in Oakbrook Terrace, Illinois. The primary function of this role involves acting as a key point of contact for customers and visitors, providing professional and friendly service, and assisting customers with various tasks within the center. This role offers a short-term contract employment opportunity.
Responsibilities:
- Act as a primary point of contact for customers and visitors, ensuring a professional and friendly service at all times
- Assist customers within the center with various tasks such as showing them to a meeting room, preparing their new office for move-in, and troubleshooting basic technical issues
- Stay proactive in keeping the center in pristine condition, ensuring that all common areas are ready for the next guests at all times
- Deliver mail, send packages, and prepare meeting rooms and day offices for customers as an integral part of their team
- Serve as a resource for customers seeking information, assistance, or recommendations; this includes thorough understanding of all key services, products, and amenities
- Contribute to the overall revenue of the center by identifying opportunities and actively upselling/cross selling all products & services
- Ensure that all daily service charges are captured and entered into the relevant system on a daily basis
- Utilize skills such as answering inbound calls, handling customer service in a call center, data entry, email correspondence, and scheduling appointments
- Proficient use of Microsoft Excel and Microsoft Word is required for order entry and other administrative tasks. Requirements – Proficiency in Microsoft Excel and Microsoft Word
- Experience in a call center customer service role
- Ability to manage both inbound and outbound calls
- Strong customer service skills
- Experience with data entry tasks
- Ability to handle email correspondence professionally and effectively
- Capability to manage order entry tasks
- Experience with scheduling appointments
- Ability to answer inbound calls promptly and professionally
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best po
