at Teksystems in Addison, Illinois, United States
Job Description
Description:
- Answers incoming calls and emails in a professional and effective manner. (15-20 inbound calls)
- Assist customers with their questions on the products and pricing
- Entering orders promptly and accurately – this may include special or large volume projects (15-20 orders a day. 1 line item to 70 line items)
- Email – inbound emails would be between 30-40 a day
- Assisting with products, over 6,000 skew numbers
- Managing backorders by proactively following up with relevant parties with updated lead time information.
- Developing a strong understanding of their products and able to assist customers with product selection and basic trouble shooting.
- Providing pricing and availability to customers, including quotes that require adherence to their Quality Management System (QMS ) procedures.
- Investigating and resolving any issues or difficulties with a customer.
- Providing invoice copies, proof of delivery (POD), and other supplemental order information.
- Coordinating product literature and sample orders, as needed, with Sales Team.
- Actively contributing during team meetings with project updates and customer feedback.
- Assisting management team with special projects, reporting and problem analysis.
Skills & Qualifications:
Must Haves:
- 1 year of professional office experience (open to looking at no office experience that has strong initiative)
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Nice Haves:
- Bachelor’s Degree Strongly preferred (post high school education highly preferred)
- ERP software
- CRM software
Soft Skills:
- Solution-oriented approach to customer service
- Someone that takes initiative
- Someone that asks good questions/gets curious
- Must be team oriented with good problem solving, planning and organizational skills.
- Attention to detail and solution oriented mindset
- Multi-tasking
About TEKsystems:We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
