at Equifax Inc. in Chicago, Illinois, United States
Job Description
A Customer Success Manager (CSM) is a self-starter who demonstrates an owner's attitude towards our clients. The CSM partners with clients to identify and meet business objectives, ensures clients receive maximum value from our solutions, and provides proactive support with the goal of promoting overall customer satisfaction, product adoption, retention, and revenue expansion. This role will be working with commercial clients. The book of business consists of high-touch, strategic accounts.
For external candidates, this position will be located in either our Chicago or Atlanta office and will need to be able to work a hybrid schedule (Tuesdays, Wednesdays, and Thursdays in office).
What you'll do
- Facilitate Post-Sales Implementation program management by establishing implementation and deployment success criteria and helping customers develop a plan to achieve objectives and maximum solution value expectations
- Assess customer health by driving adoption, monitoring solution usage, resolution of reported issues and being the voice of the customer for future product roadmaps
- Act as the connecting thread for internal teams with the customer across the customer journey, ensuring needs are met and pain points are eliminated, leading to account retention and renewals
- Provide business insights through regular interaction and deep knowledge of the customer and Equifax business, while also educating clients on the business value of the solutions, the relationship and application of industry best practices
- Ability to travel occasionally (up to 25% of the time)
What experience you need
- Minimum 5 years experience in Customer Success Manager role or similar
- Proven success in relationship building type role, able to maintain relationships, negotiate and consult
- Proven track record in meeting sales objectives
What could set you apart
- Bachelor's degree
- Experience on analytic-based projects
- Commercial data knowledge
- Experience using Salesforce and Google Suite
- Strong communication and interpersonal skills
Equifax is required by law to include a good-faith salary range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets; experience and training; and other business and organizational needs. At Equifax, it is not typical for an individual to be hired at or near the top of the range for their role. A reasonable estimate of the current range is $109,000 to 140,000. This position is also eligible for our incentive compensation program.
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Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
