at QBE The Americas in Chicago, Illinois, United States
Job Description
Primary DetailsTime Type: Full time
Worker Type: Employee
The Opportunity
This role is responsible for leading the assigned area of responsibility performing multi-peril crop insurance and crop hail claims to ensure claims are handled in compliance with all state, federal, legal, statutory and regulatory requirements.
Primary Responsibilities
* Manage the successful training of claims supervisors, adjusters and other assigned employees by providing performance feedback, encouraging professional growth and development and coaching individuals to achieve optimal results
*Launch, manage and achieve annual goals and objectives within the branch and/or claims division
*Contribute to the regional training of supervisors and adjusters
*Build and maintain a wide network of productive working relationships with agents, adjusters, marketing representatives, branch employees, compliance representatives and other key stakeholders to ensure effective collaboration and execution of processes
*Attend arbitrations, mediations and/or trials as necessary
*Establish and monitor default and case reserves for MPCI and Crop Hail
*Provide guidance to claims staff around claims policies, procedures and best practices in order to maintain compliance with federal, state and corporate guidelines and regulations
*Supervise compliance of claims handling pursuant to all state, federal and corporate procedures and requirements
*Notify RMA of all claims that are required
*Provide comprehensive performance feedback to marketing, underwriting and management teams regarding the quality of business and/or policy files
*Perform audits and provide final claim approval on large, complex claims
*Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility
Required Education
* Bachelor's Degree or equivalent combination of education and work experience
Required Experience
* 7 years relevant experience
Required Licenses/Certifications
* Crop Adjuster Proficiency Program (CAPP); must possess a valid Driver's License
Preferred Competencies/Skills
* Mentor others by providing guidance and encouragement
*Understand the needs and goals of the customer and actively look for ways to meet them
*Motivate and inspire achievement of a common goal
*Streamline work processes to increase efficiency and use established metrics and benchmarks to evaluate results
*Utilize key performance indicators to define expectations
*Excellent customer service skills
*Strong observation skills
*Detail oriented
*Conduct gap analysis of current state and desired future state
*Evaluate implications of project outcomes to identify opportunities for continuous improvement
*Inform employees and/or team about organizational change through a variety of means
*Utilize organizational agility to get things done through both formal and informal channels
*Manage one's own time and the time of others
*Delegate as needed
Preferred Experience
* Experience in a management role
*Increasing levels of responsibility
*Experience with Crop adjusting
Preferred Knowledge
* Thorough understanding of crop insurance coverage (MPCI & Crop Hail) state and federal regulatory guidelines
*Advanced working knowledge of the insurance industry
*Advanced working knowledge of claims handling processes and procedures, specifically crop
About QBE
We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future by helping those around us build strength and embrace change to their advantage.
We're an international insurer that's building momentum towards realizing our vision of becoming the most consistent and innovative risk partner.
And our people will be at the center of our success. We're proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies and our communities.
With more than 12,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.
We believe this is our moment: What if it was yours too?
Your career at QBE - let's make it happen!
https://www.linkedin.com/company/qbe-north-america/
US Only - Travel Frequency
* Frequent (approximately 10+ trips annually)
US Only - Physical... For full info follow application link.
Equal Employment Opportunity
The companies of QBE North America are committed to equal employment opportunities. All qualified applicants will receive consideration for employment without regard to age, disability, marital or parental status, national origin, citizenship, race, color, religion, sex, sexual orientation, or veteran status. All personal information contained in this application will be kept confidential as required by law.
