at Brown and Caldwell in ChicagoChicago, Illinois, United States
Job Description
Description
Brown and Caldwell is seeking a strategic Senior Client Service Manager (CSM) with an established track record of client development, marketing, and winning projects and programs within the Retail, Real Estate, Financial and Transportation space of the private sector.
This position may be filled remotely with preference in Philadelphia, PA; Houston, TX; Phoenix, AZ; Nashville, TN; Chicago, IL; Minneapolis/St. Paul, MN; Ramsey (Northern), NJ; Irvine, CA; Walnut Creek, CA; or Seattle, WA offices.
As a Senior Client Service Manager (CSM) you will provide senior-level environmental engineering, consulting and design-build services and be charged with leading the growth of our Private Sector business in a specific market sector centered around Retail (and its supply chain), Real Estate, Financial, Transportation.
The CSM is responsible for managing and growing work for multiple client accounts within the market sector. Characteristics of the CSM include the proven ability to generate and sustain significant revenue nationally from clients through programmatic work assignments and project awards across multiple service lines ranging from compliance and permitting to industrial water to investigation and remediation. Having the ability to identify and provide solutions addressing your client's environmental needs and requirements that encompass the environmental project life cycle is critical. As CSM, you will be part of a team of project managers and technical staff performing the work, guiding continuity from sales through project delivery.
You will be responsible for the development and profitable execution of Private Sector projects through market and client strategy development; skillful financial and operational management; and helping others develop and supervise a talented team within your market.
Lead and create sustainable business development and delivery capabilities for the sector.
Establish industry leadership for Brown and Caldwell services within the Private Sector.
Develop personal relationships with target client's key personnel, and in areas of sector growth.
Maintain exceptional client relationships while navigating and aligning the client's organization with BC's team of experts and resources.
Serve as a key leader in client organization associations, and professional engineering circles.
Lead and contribute to the firm's marketing, sales and overall business success.
Establish personal relationships with competitors/contractors, particularly in those areas of sector growth.
Ensure successful and profitable delivery of projects partnering with internal project, design, and risk management teams, along with other enterprise groups.
Participate in base business, growth, sales and planning processes.
Build and sustain a collaborative culture and environment that truly demonstrates client service, technology, innovation, professionalism, and teamwork.
Assist in recruiting staff to maintain growth - this includes identification of key performers who will help increase capabilities to correlate with the market.
Advise on career development of staff - identify high potential performers/leaders.
Provide technical oversight and support on environmental projects.
Lead commitment to non-financial goals, such as:
Leverage across company for marketing, project delivery, and support systems (staffing, quality assurance).
Ensure quality, client service, clarity of work product and projects.
Focus on investment decisions (use capital and resources to highest competitive advantage).
Promote and support technical systems improvements driven by company initiatives.
Minimum Qualifications
Bachelor's degree in Geologic Science or Engineering.
Minimum 15 years of experience in environmental consulting, consulting engineering and technical sales.
Track record of success bringing in and executing profitable assignments for clients and building key target client accounts.
Ability to properly scope out new business opportunities - this includes:
Identifying opportunities.
Making critical decisions on whether or not to pursue the opportunities.
Developing strategic plans to win pursuits.
Identifying the best teaming partners.
Ability to discern new markets and help develop plans for getting work in these areas - this includes:
Understanding skills needed.
Comparing skills needed with current BC capabilities.
Identifying personnel to recruit to help capture these markets.
Ability to motivate others and lead teams to implement business plans for project and client pursuits.
Ability to oversee preparation of key proposals.
Exceptional written and verbal communication skills.
Energetic, compelling communicator with exceptional diplomatic and persuasive skills, capable of listening and interacting... For full info follow application link.
Brown and Caldwell is proud to be an EEO/AAP Employer-Minorities/Women/Disabled/Protected Veterans are encouraged to apply.