at Twin River Management Group, Inc. dba Bally's Corp in Chicago, Illinois, United States
Job Description
Description
About Bally's:
Bally's Corporation is one of the world's leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain!
Bally's Chicago is a new exciting venture for the company. It will be a world-class entertainment destination resort, befitting Chicago's status as a world-class city.
A career with Bally's means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So if you want to be challenged in an exciting and fast-paced environment, this is the place for you!
Job Summary:
As a Surveillance Shift Manager, you will support the overall integrity of gaming and the protection of all guests, employees, and Company assets. Additionally, you will be responsible for Surveillance Operations on the Casino in the absence of the Director of Surveillance.
Duties and Responsibilities:
Foster an environment that embodies Bally's Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
Enthusiastically promote Bally's customer-centric culture of offering superior guest service and actively building long-lasting guest relations
Manage the overall operations of the Surveillance department
Establish, implement, and enforce policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
Manage the department's budget, including capital expenditures
Select, train, and develop team members through education, training, coaching, and corrective action
Safeguard company assets of the entire facility
Review all Surveillance Incident Reports
Perform duties and responsibilities associated with the IGB Statewide Voluntary Self-Exclusion Program as described in Section A of Bally's Chicago Operating Co., LLC System of Internal Controls
Support the Illinois Gaming Board and Chicago Police Department on investigations
Perform duties as assigned
Qualifications:
Must be 21 years of age or older
Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
High school or equivalent required; Bachelor's Degree is preferred
Must have knowledge of all casino game rules
Must have knowledge of all applicable gaming regulations
Must have three years of experience in surveillance operations, particularly in a leadership role
Must have above-average math skills
Must have strong organizational and decision-making abilities
Must have excellent customer and employee relations skills
Must have excellent written and verbal communication skills
Must be able to work flexible shifts, including weeknights, weekends, and holiday
Physical Demands:
Frequently required to stand, walk, and sit for prolonged periods of time
Frequently required to define color
Occasionally required to work at heights above 10 feet high
Frequently required to lift items up to 25 pounds
Frequently required to reach overhead
Occasionally required to work in confined, small areas for long periods of time
Work Environment:
You may be exposed to bright lights, loud noise, and stressful situations in this position.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
At Bally’s Corporation, we are committed to promoting equal opportunities in employment and working conditions.
We believe passionately that employing a diverse workforce is central to our success. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business.
We do not discriminate on any status protected by the laws or regulations in the locations where we operate.
