at ConvergeOne in Bloomington, Minnesota, United States
Job Description
Senior Applications Developer
Job Locations
US-Virtual Office
Position Type
Regular Full-Time
Requisition ID
2024-6001
Category
Information Technology
C1 Company Overview
C1: 1 Contact, 1 Connection, 1 Choice
C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.
So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.
Overview
As aSenior Applications Developer / Voice Solutions Engineer, this position works with customers deploying Cisco UCCE/PCCE/CVP/UCCX solutions. This position will be the technical lead throughout the life-cycle of contact center projects, acting as primary design engineer working with developers, project managers and clients to meet specific needs throughout the process. The Senior Applications Developer / Voice Solutions Engineer will work as part of a team of professionals that play a key role in implementing top tier solutions and delivering high quality results.
Responsibilities
Gathers requirements and designs complete contact center solutions for various Cisco contact center products, including: Customer Voice Portal (CVP), Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Express (UCCX)
Provides direction to a technical team to ensure consistency and interoperability between solution components
Discuses, designs, and develop contact center call flows and complex self-service IVR applications
Designs Voice User Interface (VUI) logic for ASR applications
Provides high quality written documentation for all application requirements, designs, validation and as-built
Performs reporting assessments and conduct training and/or mentoring sessions
Updates and enhances documentation templates
Describes, in detail, all components of a Cisco contact center environment and promptly handle the majority of technical questions from customers without needing to perform research
Explores new features and gains experience with latest versions of Cisco applications and provide internal feedback, documentation and training
Qualifications
Requires a BA or BS Degree, preferably a technical degree
Eight or more years of experience in Contact Center Application Development or applicable industry experience
Excellent written and verbal communication skills
Exceptional client relationship skills
Ability to work in a delivery environment that involves structured processes and flexible timelines
Strong experience with a major programming language like Java or C#
Experience with SQL query and stored procedure development
Experience with Web Service development
Experience with a disciplined development methodology and release management process
Must be a team player, willing to learn new technologies and be flexible to work outside of regular business hours
Desired/Preferred Qualifications
Cisco Certifications are preferred
Experience with Cisco UCCE/PCCE/CVP and UCCX
Experience with UCCE options such as Cisco's Outbound Option
Experience performing Cisco UCCE Script Design and Deployment
Experience with a diagramming tool like Visio, Matlab, LabView, etc.
Familiarity with Eclipse IDE
Familiarity with Web Development
Familiarity and exposure to Report Customization with CUIC, Exony, Aceyus
Familiarity and exposure to any Cisco 3rd party products (i.e., Calabrio, eGain, Nice, Nuance, etc.)
Additional Information
C1 BENEFITS
* 401(k) Plan (35% match per dollar up to 10%)
* Medical Coverage (3 plan options, no network - all providers are covered, includes comprehensive member advocacy; & Kaiser CA plan option)
* HSA + Employer Contribution
* In-vitro Fertility (treatment coverage)
* Dental
* Vision
* FSA Plans
* Pre-tax Commuter Plans
* Employer-paid Life Insurance
* Employer-paid Short + Long Term Disability
* Paid Parental Leave (4 weeks at 100%)
* Employee Assistance Plan
* Voluntary Life Insurance
* Legal/ID Theft Plans
* TeleHealth Options
* Omada Health (healthy living solution)
* Travel Assistance
* Business Travel Accident Coverage
* Employer-paid Pet Telehealth
* Accident Insurance
* Critical Illness Insurance
* Hospital Indemnity Insurance
* Health Advocate
* Volunteer Time Off
Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely... For full info follow application link.
EOE of Minorities/Females/Vets/Disability
