at Cohen Ventures, Inc Dba Energy Solutions in Chicago, Illinois, United States
Job Description
Interested in joining a growing company where you will work with talented colleagues, enhance a supportive and energetic culture, and be part of the climate solution? At Energy Solutions, we focus on the big impacts. And we believe that market-based programs can be a powerful force to deliver large-scale energy, carbon, and water-use savings. Since 1995, we've harnessed that power to offer proven, performance-based solutions for our utility, government, and institutional customers.
Energy Solutions is currently seeking a full-timeSolar Programs,Senior Project Manager - Consumer Protection to join our Distributed Energy Resources (DERs) team.This position will besupporting our work as the Program Administrator for a statewide solar incentive program aimed atassistingutility customers totransition to solar power more affordably. As a member of the team, you will design, develop, and run projects supporting the customer experience in the program which incentivizes the adoption of community and distributed solar. These leading-edge energy technologies are critical in driving our nation's progress toward a decarbonized grid, and you will play a material role, both as an individual contributor and leader, in helping our team make this future a reality.
Daily responsibilities include but are not limited to:
Maintaining and developing client relationships, serving as a trusted partner for our current and new clients
Organizing and facilitating in-person meetings, conference calls, and collaboration sessions with client as well as program participants and customers
Developing an effective process to communicate project progress across a large team, management, and clients
Assisting Team Lead with oversight of a team of project managers and associates
Tracking deliverables, milestones, and following up with stakeholders and team members to ensure they are on task to complete action items
Tracking key performance metrics and goals
Investigating allegations of Program violations
Making recommendations for informal mediation, potential pre-disciplinary and disciplinary action for apparent and/or confirmed Program violations based upon Program guidelines
Timely drafting letters to entities alleged or confirmed to have violated Program requirements, consistent with standard operating procedures
Handling a caseload of consumer complaints requiring informal mediation with Program entities (and unregistered entities and consumers, as necessary) related to the alleged Program violations
Conducting due diligence review of legal and regulatory issues for companies applying to participate in the Program
Identifying trends in consumer complaints and Program violations; recommending potential proactive measures to help promote Program compliance and reduce consumer protection violations
Conducting market research and data analysis
Participating in and leading cross-department meetings and discussion, prioritize and delegate follow-up items, track and report progress
Effectively prioritizing and managing additional ad-hoc requests and responsibilities
Minimum qualifications:
Bachelor's degree
Minimum of 8 years of relevant work experience in consumer protection, legal, investigations, compliance and/or customer service including at least 2 years in a staff supervisory role
Strong written and verbal communication skills
Exceptional attention to detail and ability to manage demanding caseload
Ability to interact professionally with clients and to serve as the primary point of client contact
Demonstrated outstanding analytical and problem-solving skills, including risk management and mitigation
Demonstrated ability to conduct collaborative facilitated sessions
Ability to work in a team-oriented collegial and collaborative, but fast-paced and dynamic environment at a growing company
Extensive experience using Microsoft Office (Office365, SharePoint, OneNote)
Desired qualifications:
Experience with consumer protection and/or compliance
Knowledge of solar policies, terminology, and programs
Proficiency in Spanish, including written communication
Compensation is commensurate with experience within the pay band of $89,000k - $122,000k / Annually
Compensation is commensurate with experience and includes a generous retirement package. Energy Solutions provides an excellent benefits package including medical, dental and vision insurance, other pre-tax contribution plans and an Employee Stock Ownership Plan (ESOP).
Office Locations and a Remote Workforce
Energy Solutions is a predominantly remote workforce with offices in six different locations. At this time, we are not accepting applications from the following states (Alaska, Delaware, Kentucky, Mississippi, Montana, Nebraska,... For full info follow application link.
Energy Solutions is an equal opportunity employer and prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants.
