at Coach in Rosemont, Illinois, United States
Job Description
Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.
Coach is part of the Tapestry portfolio - a global house of brands powered by optimism, innovation, and inclusivity.
The Sales Support Associate role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.
Sample of tasks required of role:
CASH WRAP:
* Greeting the customer with a smile and with eye contact and offering your name
* Interact genuinely and naturally with the customer
* Read cues and determine customers' needs
* Conduct email/name capture, where permitted by law
* Maintain accuracy when operating POS
* Maintain cash wrap organization and cleanliness
* Suggest multiple add-ns and sell gift cards
* Maintain cash and POS media accurately and in compliance with Coach policy
* Create lasting impression by genuinely thanking customer and provide reason to return
* Represent Coach brand appropriately
STOCKROOM / WAREHOUSE:
* Receive shipment and transfers
* Notify Store Management when new product arrives
* Scan cartons/transfers, verifying store information is correct
* Communicate all discrepancies to Store Management
* Process shipment/transfers according to Coach standards and timeframes
* Organize and clean stock room daily; to include offsite / remote warehouse as applicable
* Shift/organize product in the stockroom; react to sell through and make room for new product
* Manage stock levels/product ownership in back-of-house and sales floor
* Prepare and conduct regular cycle counts, as directed
* Participate in store physical inventory counts, as scheduled
* Maintain Company Loss Prevention standards
SALES FLOOR:
* Regularly analyze sales floor to assess replenishment needs
* Replenish sales floor/assigned zone
* React to sell through and execute visual merchandising needs.
* Support sales floor activities, as directed
* Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers
* Respond to customer requests confidently; partner with sales team or Store Management, when needed
* Upkeep housekeeping standards
Competencies required:
* Drive For Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results.
* Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
* Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings.
* Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high tension situations comfortably.
* Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything.
* Perseverance: Pursues... For full info follow application link.
Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
