at Panduit in Tinley Park, Illinois, United States
Job Description
At Panduit, Our People Make the Difference. We're looking for individuals who share our passion for innovation, diversity and inclusion, and sustainability.What You Will Do
As a Customer Experience Advocate at Panduit, you will be at the forefront, ensuring a seamless customer experience. Independently managing all facets of customer interaction, you'll coordinate across functions to promptly address specific requests and needs. Your focus will be on providing transparent communication, preemptive solutions, and efficient order management, contributing to an overall frictionless experience for our customers. Report directly to the Supervisor, Customer Experience.
- Independently manage all customer requests, covering orders, discrepancies, product inquiries, returns, and any exceptions throughout the order cycle, including physical inventory delivery.
- Work collaboratively with all Panduit channels (GSC, Pricing, SPA, A/R, Sales, and BUs) to ensure customer expectations are met, fostering a frictionless experience and building brand preference.
- Maintain and cultivate relationships with regional Panduit customers and sales teams through effective communication and interpersonal skills.
- Collaborate with Panduit sales to develop efficient methods for resolving external customer issues.
- Monitor customer satisfaction through survey results, implementing corrective action plans to address dissatisfaction.
- Propose and implement independent solutions for customer issues, coordinating with internal teams for timely resolution.
- Provide solutions for commercial exceptions, freight/carrier issues, damaged goods, transactional errors, and expedite stock/non-stock inventory to meet customer deadlines.
- Support CEA 2 or 3 and assist lower volume customers as needed.
- Contribute to tasks associated with GNAs (Global Named Accounts) and strategic growth accounts, including updating discrepancies, answering product questions, and expediting processes.
- Required Degree: Associates degree in a business or technical focus
- Preferred Degree: Bachelor's degree with business or technical focus, or related experience of 5+ years
- Years of Experience: 0-2 years
- Competitive Total Rewards Program with health and financial benefits
- Flexible work options, including hybrid work
- Generous vacation, sick days, holidays, and a volunteer day
- 401K match and profit sharing
- Parental leave
- Growth and development opportunities
- The expected hourly pay range for this role is $22.00-$25.00. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, qualifications, as well as market and business considerations.
Work Shift
Day (United States of America)
