at Twin River Management Group, Inc. dba Bally's Corp in Rock Island, Illinois, United States
Job Description
Description
About Bally's:
Bally's Corporation is one of the world's leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain.
A career with Bally's means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So, if you want to be challenged in an exciting and fast-paced environment, this is the place for you.
Job Summary:
To ensure excellent guest service in a timely manner, consistent quality products, and a fun dining experience. Responsible for taking guests food orders, clearing tables and resetting tables. Keeping wait stations clean and organized or any other duties needed or assigned. This position's starting wage is $8.40, plus tips.
Essential Functions:
Develops, maintains a Service Culture that ensures the delivery of Superior internal/external guest service by all team members.
Ensures department adheres to all regulatory, departmental and company policies and procedures.
Maintain the highest standard of professionalism when interacting with guests and co-workers.
Have complete product knowledge, be able to describe all menu items, have basic wine knowledge, be able to suggest and present wine tableside, have basic liquor knowledge and able to garnish all beverages.
Make specific suggestions and recommendations to increase guest check average.
Responsibilities include taking orders from guests in a timely manner and correctly according to order given. Using the guests name when possible.
Responsibilities include keeping work areas clean and organized.
Use daily maintenance of all bar equipment.
Responsibilities may include receiving funds.
Responsibilities include maintaining par levels related to inventory ordering and restocking as needed.
Knowledge of all promotions and events.
Ability to professionally handle situations that may arise due to intoxicated guests
All other duties as assigned.
Qualifications
Excellent customer service skills
Must be able to successfully complete TIPS trained and receive a Basset Card
High School graduate or equivalent
Read, write, speak, and understand English
Able to work flexible shifts
Knowledge of all bar equipment usage, Alcohol Beverage Control regulations, and gaming laws
Physical Requirements:
Physically mobile with reasonable accommodations
Respond to visual and aural cues
Environmental Working Conditions:
The work environment contains bright lights, loud noise, and stressful situations.
What's in it for you:
Competitive wages with annual performance reviews
Comprehensive health coverage plan that includes medical, dental, and vision
401(K)/ Company Match
Employee Stock Purchase Plan
Access Perks and Childcare discounts
The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all work requirements that may be inherent in the position.
***Pass a company background investigation***
***Must be 21 years of age***
#LI-BS1Qualifications
Education
High School (preferred)
At Bally’s Corporation, we are committed to promoting equal opportunities in employment and working conditions.
We believe passionately that employing a diverse workforce is central to our success. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business.
We do not discriminate on any status protected by the laws or regulations in the locations where we operate.
