Supervisory IT Specialist (Network Services)

at U.S. Army Cyber Command in Rock Island, Illinois, United States

Job Description

Summary About the Position: This position is a DOD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 USC 1599f. Employees occupying CES positions are in the Excepted Service and must adhere to U.S. Code, Title 10, as well as Department of Defense Instruction 1400.25. This position is located at the 106th Signal Brigade USA Signal Network Center at Rock Island, Illinois. Responsibilities Serve as Chief of Network Infrastructure Division assigned to the Local Network Enterprise Center. Ensure Information Technology functions are requirements are met and provided to all customers. Supervise all aspects of institutionalizing Wide Area/Local Area networks and computer systems. Provide technical advice and guidance in the development of short-, mid-, and long-range implementation and operational plans and objectives. Develop IT cost model pricing to establish Service Level Agreements in support of Baseline, Enhanced Baseline, and Mission-Funded services. Develop and maintain procedures for networks, system operations, and product assembly and installation. Perform personnel supervisory functions for subordinate employees. Requirements Conditions of Employment Qualifications This position is in the Supervision/Management Work Category at the Senior Work Level within the CES Occupational Structure. Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Current Army Cyber Excepted Service (CES) Employee Current Army Defense Civilian Intelligence Personnel System (DCIPS) Employee Current Civilian Employees of the Organization Applying to Cyber Excepted Service (CES) Positions Current Department of Army Civilian Employees Current DoD Cyber Excepted Service (CES) Employee (non-Army) Current Permanent DoD Civilian Employee (non-Army) Applying to Cyber Excepted Service Positions Army CES positions apply Veteran’s Preference to preference eligible candidates, as defined by Section 2108 of Title 5 U.S.C., in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, “CES Employment and Placement”. If you are a veteran claiming veterans’ preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package. In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience. To qualify based on your experience, your resume must describe one year specialized experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Such experience is typically in or directly related to the work of the position to be filled. Specialized experience would be demonstrated by providing senior-level customer support and Command, Control, Communications, Computers, and Information Management (C4IM) services to installation users; provide technical advice on the existing and future IT architecture capabilities and limitations; designing the logical and physical structure of network equipment; and managing production by subordinates. The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail – Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing work independently that rarely requires editing or review by others. (2) Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving simple and routine problems, questions, or complaints and providing support and guidance to customers on non-routine issues; serving as a primary resource for customers, requesting assistance with complex issues when necessary; and participating in meetings and providing advice to customers in own area of expertise. (3) Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: expressing facts and ideas in a clear, concise, convincing, and organized manner; clearly conveying moderately complex ideas, concepts, and information to customers; exhibiting active listening by demonstrating understanding of audience comments and/or questions. (4) Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: identifying and solving problems by gathering and applying information from a variety of materials or sources that provide several alternatives; recognizing and taking action to address non-routine problems; soliciting feedback from multiple stakeholders to understand an issue or problem and accurately assess its root causes and potential solutions; seeking supervisory review where appropriate. Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone—no substitution of education for experience is permitted. Additional Information If you are a current federal career/career-conditional employee, you will be placed on an excepted appointment. Incumbent is required to satisfactorily complete the appropriate training and obtain the required certification/recertification for this position as outlined in DoDM 8140.03, Cyberspace workforce qualification and management program, dated 15 Feb 2023 or updated version and/or additional guidance. This position is designated as an IAT-II. Personnel assigned to this position must obtain the appropriate certification within six months of being assigned. Failure to satisfactory obtain and/or maintain updated certifications IAW publication listed are grounds for termination. This is a Defense Acquisition Workforce (AWF) position. The employee must meet the DoDI5000.66 requirements applicable to the Career Category/Functional Area and the Career Level Certification assigned on the sequenced position Conditions of Employment data fields in the header of the PD/PRD. Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S