at Expeditors in Bensenville, Illinois, United States
Job Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
+ 19,000 trained professionals
+ 350+ locations worldwide
+ Fortune 500
+ Globally unified systems
Scope of Position: To ensure that TRANSCON customers are served in the managing branch; To support the TRANSCON Lead/Supervisor with meeting customer requirements for all Outbound shipments and truck dispatching, while supporting other TRANSCON team members and management when needed.
Major Duties and Responsibilities:
Operations:
+ Knowledge to create all Export and/or Import files.
+ Ensure smooth and timely freight process flow.
+ Use Transcon Workflow and Transcon Exception reports daily.
+ Ensure accurate and timely data entry into our operational system.
+ Ensure shipments are created accurately, timely, and paperwork sent to customers and carriers.
+ CDP/CPU, LKH/LKD, EPU, XK,
+ Ensure shipments are processed accurately same day as FRD.
+ FRD, Routing, Rating, SHI’s, SHR’s, BLP, APR, APT
+ Ensure shipments are accurately routed, rated, and consoled out nightly based on customer requirements.
+ BKD, PBK, ETA, TSF, GNR, LDD, COB, XMT
+ Assist with Track and Trace TRANSCON Files and reporting.
+ Warehouse support pertaining to dock checks, validating freight, etc.
+ Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards.
+ Contribute to new hire operational training.
+ Contribute to maintain good relationships with service providers.
+ Always meet compliance to regulations internal and external in accordance with government regulations.
+ Meet KPI standards in accordance with the Company’s procedures.
+ Network communications, timely responses to emails and requests (internal and external)
+ Escalation of problems to Management when necessary.
+ Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
+ Proactively promote the company’s ten cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
+ Attend branch meetings and accumulate required number of training hours (52).
+ Knowledge of the Chicagoland area.
+ Six months to one-year related experience in Domestic operations.
+ Operations/Industry Knowledge preferred.
+ Excellent oral and written communication skills
+ A proven history of providing exceptional customer service at all levels.
+ Effective people skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
+ Excellent organizational skills, time management skills in addition to a professional attitude
+ Great attitude and background based on compliments from customers and coworkers.
+ Strong MS Office skills including Excel, PowerPoint, and OneNote
+ Second shift position
All your information will be kept confidential according to EEO guidelines.
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