Manager - Information Technology

at United Airlines in Arlington Heights, Illinois, United States

Job Description

Description

United’s Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Our Values : At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: “Connecting people. Uniting the world.” drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation.

With multiple employee-run “Business Resource Group” communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.

Job overview and responsibilities

+ Manage and lead the Engineering Staff in supporting various corporate-level vendor-supplied software tools.

+ Supervise team which provides 24×7 incident support for IT-related issues, ensuring minimal impact on business operations.

+ Lead quarterly SOX/PCI audit functions to ensure compliance with governmental regulations pertaining to Financial Systems.

+ Provide onsite (non-remote) supervision from Monday to Friday to maintain operational excellence.

+ Oversee the review, approval, and monitoring of changes to software packages.

+ Support software upgrades from the initial planning stage, including funding and contracting, through to project completion.

+ Review software contracts/licensing and manage the hiring process for contract employees as needed to support software packages.

+ Develop and maintain strong relationships with vendors and external support teams.

+ Collaborate with cross-functional teams to align IT strategies with business objectives.

Interface:

+ Directs, coordinates, and evaluates staff work to ensure technical discipline is providing all users with prompt and accurate services.

+ Identifies and leads functional team to solve technical, operational, and organizational issues.

+ Partners with various functional teams across the IT departments to support strategic enterprise vision and design.

+ Works under general direction of senior manager and or SME level management

Delivery/Support:

+ Manages and prioritizes the work of the Coverage team in functional areas.

+ Participates in problem management processes to determine root cause of failures and improve performance and reliability of systems and networks.

+ Support functional team to ensure storage capability of specific computing platforms, network engineering and storage management is established and monitored.

+ Ensures operational processes are clearly communicated for implementation.

+ Monitor and stay abreast of industry trends and anticipate future direction for system platforms.

IT Process Mgmt. and Administrative:

+ Accountable for administrative management of IT professionals, either as direct reports or sourced – HR administration, Salary administration, Time Reporting, etc., using PlanPlus and eTA to manage requests.

+ Define, prioritize, allocate resources, track, and provide status reporting of work assignments, projects, programs.

+ Provide information and periodic updates to support departmental IT performance metrics, monthly project status reporting and quarterly resource planning review.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law.

Qualifications

Required

+ Bachelor’s degree in information technology or business equivalent

+ 5 years of applicable experience in the design/administration/support of four or more platforms; 3-5 years equivalent in dept experience in the above related fields

+ Communication Skills- The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level.

+ Integrity and Trust – Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and effective manner, keeps confidences, admits mistakes, and doesn’t misrepresent him/herself for personal gain.

+ Collaboration – Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by supplying to discussions, developing, and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer.

+ Technical Expertise – Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs.

+ Must be legally authorized to work in the United States for any employer without sponsorship.

Preferred

+ Knowledge of z/OS host systems (operating/Integration/architecture) and distributed systems, supporting both platforms with scheduling monitoring and management.

+ Understanding of server and desk top based technology, utilizing network systems related to enterprise view.

+ Previous airline experience is ideal.

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT