Senior Engineer - Information Technology Systems

at United Airlines in Chicago, Illinois, United States

Job Description

Description

United’s Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Our Values : At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: “Connecting people. Uniting the world.” drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation.

With multiple employee-run “Business Resource Group” communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.

Job overview and responsibilities

Responsible for the design, testing, evaluation, implementation, and support of various platforms (hardware, operating systems, software, and systems tools). Provide consultation and direct technical support in life cycle planning, problem management, integration, and systems programming. Implement releases, upgrades, and/or changes into the environment. Ensure platform performance and availability meet enterprise objectives through monitoring, timely service restoration, and tuning. Duties may include capacity planning, workload modeling, system maintenance/administration, and diagnostics.

+ Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems. Research, evaluate, and recommend emerging technologies for enterprise use to consistently drive down total cost of ownership.

+ Provide technical support, as needed, to the enterprise.

+ Perform technical reviews comparing enterprise standard platform components with that of their leading industry competitors.

+ Consult with other business units (e.g., application groups, DBAs, middleware, etc.) to configure platforms for product installation. Understand technical/business requirements captured from the business units.

+ Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures.

+ Design and document enterprise standards and procedures. Ensure platforms/systems conform to established enterprise/industry standards (systems management, security, operating systems, etc.) and reference models.

+ Monitor, manage, and tune platforms to ensure expected availability and performance levels are achieved.

+ Coordinate and lead in the design, testing, evaluation, implementation, and support for multiple complex automation/remediation solutions that will impact hardware, software, operating systems, systems tools, and IT processes alike.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law.

Qualifications

Required

+ Bachelor’s degree in information technology or business Administration

+ 4+ years of related experience

+ Experience with Digital Employee Experience (DEX) systems

+ Advanced knowledge of scripting in PowerShell

+ Experience working in Windows based end point engineering environments.

+ Understanding of group policy work

+ Active Directory – Expertise of basic concepts; groups/memberships/security

+ Experience working in Microsoft System Center Configuration Manager and/or Workspace ONE or other endpoint management tools.

+ Demonstrated success in managing complex technical projects that require innovative solutions.

+ Demonstrated success in delivering results on complex technical challenges including strong investigative and problem-solving skills.

+ Communication Skills- The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level.

+ Integrity and Trust – Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesn’t misrepresent him/herself for personal gain.

+ Teamwork – Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing, and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer.

+ Must be legally authorized to work in the United States for any employer without sponsorship.

Preferred

+ Experience with 1e platform, Lakeside SysTrack, or other DEX systems

+ Intermediate to expert SQL experience

+ SCALE Script Language experience

+ SQL Server Reporting Services and/or PowerBi

+ Dedication – Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assign.

+ Flexibility – Is open to change, enjoys the challenge of unfamiliar tasks, anticipates and adjusts to problems and roadblocks, is not thrown off when things change, can flex to future consequences and trends appropriately.

+ Problem Solving – Uses rigorous logic and methods to solve difficult problems with effective solutions, probes all fruitful sources for answers, can see hidden problems, is excellent at honest analysis, looks beyond the obvious and doesn’t stop at the first answer.

+ Task Management – Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task status by collecting and analyzing task data to anticipate and address barriers, appropriately communicates and resolves or escalates any problems that arise.

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT