Senior Technical Writer

at United Airlines in Chicago, Illinois, United States

Job Description

Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run “Business Resource Group” communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Key Responsibilities:

Design, revise and manage technical manuals, company manuals or maintenance program task cards used to accomplish scheduled and unscheduled maintenance and repair of United aircraft. Establishes and maintatains strong business relationships with various Tech Ops customers including, but not limited to, Aircraft Maintenance, Engineering and other external customers including Boeing and Airbus to facilitate documentation updates to support an evolving operation. Manages workload in accordance with documented policies, procedures and business requirements, maintaining the highest level of compliance and safety. Supports other technical writers.

+ Create, revise and maintain technical manuals, company manuals, or task cards.

+ Provide support to the airline operation, fielding inquiries from maintenance and other operational divisions as well as technical writers.

+ Engage with OEM and vendor customers at industry level events to promote United’s participation with the transformation of digital documentation.

+ Conduct peer to peer reviews and routine audits to ensure compliance to company and regulatory standards.

NOTE: This position is based at the CSC – Willis Tower, located in Chicago, IL. and considered as a hybrid work-schedule working Tuesday, Wednesday, and Thursday in office. However, that may evolve with the needs of the company.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications

What’s needed to succeed (Minimum Qualifications):

+ Bachelor’s degree or 4 years of relevant work experience

+ Technical Writing, Communications, Aviation Management, Engineering

+ 3-5 years of related experience

+ S1000D, iSpec2000, XML Authoring Aviation, military or equivalent industry experience

+ Must be legally authorized to work in the United States for any employer without sponsorship

+ Successful completion of interview required to meet job qualification

+ Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

+ 2+ years Team leader/Supervisor

+ Airframe and Powerplant License

+ Project Management Professional

+ Six Sigma – Lean coordinator, green or black belt

+ Boeing Toolbox, FoxPro (Visual Studio), MS SQL Server, Adobe Acrobat, Bluestream, Aircraft Maintenance Knowledge

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT