Senior Engineer - Information Technology

at United Airlines in Chicago, Illinois, United States

Job Description

Description

United’s Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Our Values : At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: “Connecting people. Uniting the world.” drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation.

With multiple employee-run “Business Resource Group” communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.

Job overview and responsibilities

The Senior Engineer IT is responsible for the implementation, optimization, troubleshooting, and support of various platforms (Switches, Routers, load balancers, and wireless). Provide direct technical support in life cycle planning, problem management, integration, and systems programming. Implement releases, upgrades, and/or changes in the environment.

The Senior engineer works closely with the IT Network Infrastructure Sr. Manager, contributes to the overall strategic vision, integrates various ideas regarding network engineering across Wide Area Network and Local Area Network infrastructure, and is sought as a resource for resolution of unique or complex network engineering/operation problems and/or issues.

+ Troubleshoot and maintain the overall WAN and LAN architecture, including network topology, routing protocols, and traffic engineering to meet performance, scalability, and availability requirements.

+ Knowledge of WAN/LAN technologies and solutions, including routers, switches, SD-WAN, MPLS, VPNs, QoS, and other networking devices and solutions.

+ Lead troubleshooting efforts to identify and resolve complex network issues, provide escalation support for network-related incidents and outages, document root cause analysis, and implement preventive measures to mitigate future incidents.

+ Participates in 24 X 7 support of the Network Operations team.

+ Monitor and analyze WAN performance metrics to identify areas for improvement. Optimize network configurations, protocols, and bandwidth utilization to maximize efficiency

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law.

Qualifications

Required

+ Bachelor’s degree

+ 5+ years of experience in a related field

+ CCNP certification/experience in Routing and Switching (Cisco Certified Network Professional).

+ Strong verbal and written communication skills

+ Ability to communicate solutions to both technical and non-technical audiences

+ Aptitude for problem-solving, looking beyond the obvious and not stopping at the first answer

+ Deep knowledge level of routing protocols (BGP, OSPF, EIGRP), switching technologies, SDWAN, ACI, and WAN optimization techniques.

+ Hands-on experience with Cisco and other leading networking vendors.

+ Technical aptitude and ability to learn new technologies and solutions.

Preferred

+ Bachelor’s degree in information technology

+ 5-10 years of related experience in a critical environment

+ CCNP certification in Routing and Switching (Cisco Certified Internetwork Expert)

+ Familiarity with or willingness to learn F5 technologies.

+ Familiarity with or willingness to learn WLAN technologies

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT